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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge of ITIL and enterprise infrastructure operations, with a strong focus on IT change management, release management, and operational controls. Proven ability to coordinate complex maintenance activities and ensure service reliability while managing risks and compliance.
Highest-signal resume keywords
IT Change ManagementRelease ManagementInfrastructure OperationsITIL 4 CertificationStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ITILInfrastructure OperationsChange GovernanceRelease ManagementOperational ControlsVirtualizationMiddlewareHybrid CloudDisaster RecoveryPlatform Automation
Soft Skills
Advanced FacilitationWritten CommunicationStakeholder Management
Tools & Technologies
IT Change Management ToolsConfiguration Management Operations
Certifications & Qualifications
ITIL 4 Certification
Industry Keywords
Enterprise InfrastructureService ReliabilityOperational RiskBusiness ContinuityMaintenance Coordination
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide technical change governance for complex software releases across the enterprise
- Govern changes involving enterprise servers, operating systems, virtualization, storage, middleware, and shared platforms
- Work with engineering, operations, cloud, resiliency, and vendor teams
- Evaluate infrastructure dependencies
- Coordinate maintenance activities
- Ensure implementation and recovery plans protect service availability
- Facilitate complex or large IT change requests and review them for regulatory compliance
- Determine the appropriate rigor level based on technical complexity and potential impact
- Identify and resolve quality issues contributing to IT service delivery issues
- Partner with internal and external SMEs to improve, synchronize, automate, and integrate process controls
- Apply, anticipate, and mitigate process-control interactions
- Assist with internal and external reviews of configuration management operations
- Serve as an escalation point for junior team members
- Escalate issues for proactive stakeholder communication and guide resolution
- Consult on IT change and release management tools, processes, and artifacts
- Influence how IT Change and Release roles interrelate with customers and other ITIL disciplines
- Lead medium- to large-scale implementations
- Ensure business-activity risks are identified, measured, monitored, and controlled according to risk and compliance policies
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 6 years of IT change management, release management, infrastructure operations, platform engineering, or technical project management experience
- Advanced knowledge of ITIL, enterprise infrastructure, and operational controls
- Demonstrated experience with servers, operating systems, virtualization, storage, middleware, hybrid cloud, resiliency, and maintenance coordination
- Advanced knowledge of enterprise infrastructure operations and platform lifecycle practices
- Ability to evaluate infrastructure dependencies, resiliency, capacity, implementation plans, and recovery strategies
- Demonstrated experience coordinating complex maintenance activities across shared technology environments
- Advanced facilitation, written communication, and stakeholder management skills
- Strong understanding of operational risk, service reliability, and control requirements
- ITIL 4, cloud, virtualization, operating system, or infrastructure certification
- Experience with hybrid cloud, data center modernization, platform automation, or infrastructure observability
- Experience supporting high-availability, disaster recovery, or business continuity capabilities
- Experience coordinating enterprise patching or large-scale platform lifecycle events
- Must not require immigration support or visa sponsorship, including H-1B, TN, or STEM OPT Training Plans
Benefits
Comp & perks- Flexible work environment
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education
- Relocation assistance is not available