Senior IT Change Coordinator – Network Services

USAA

. Provide technical governance and release coordination for enterprise network changes .

Posted 10/23/2026full-timeSan Antonio • Texas • United StatesSenior💰 $103,450 - $197,730 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of ITIL and enterprise network technologies, with a strong focus on change and release management practices. Capable of coordinating complex network maintenance activities while ensuring compliance with operational risk and regulatory standards.

Highest-signal resume keywords

ITIL Change ManagementNetwork Infrastructure OperationsRegulatory ComplianceNetwork AutomationStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementRelease ManagementNetwork Maintenance CoordinationOperational ControlsNetwork TechnologiesVirtualizationHybrid CloudPerformance ManagementRollback StrategiesService Availability

Soft Skills

Advanced CommunicationCross-Functional CollaborationFacilitation SkillsProblem ResolutionStakeholder Communication

Tools & Technologies

ITIL ToolsNetwork Observability ToolsInfrastructure as CodeSoftware-Defined NetworkingMiddleware

Certifications & Qualifications

ITIL 4Cisco CertificationJuniper Certification

Industry Keywords

Enterprise NetworkFinancial ServicesOperational RiskService ReliabilityConfiguration Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide technical governance and release coordination for enterprise network changes
Assess connectivity and service impact
Coordinate maintenance windows
Ensure network changes include appropriate redundancy, validation, and recovery planning
Provide governance, risk oversight, and release coordination for enterprise network infrastructure
Ensure network changes are assessed, coordinated, tested, and implemented with minimal impact to business operations and technology services
Contribute to improvements in network change quality, service reliability, and Change and Release Management practices
Facilitate complex or large IT change requests and review, audit, and ensure requests meet regulatory standards
Drive the appropriate rigor level based on technical complexity and potential impact
Identify quality issues contributing to IT service delivery issues and ensure their resolution
Partner with internal and external SMEs to improve, synchronize, automate, and integrate process controls with other ITIL disciplines
Understand process controls and their interaction, anticipate and mitigate issues, and ensure resolution
Assist in internal and external reviews on configuration management operations
Serve as an escalation point for junior team members on moderately complex issues
Recognize and escalate issues for proactive stakeholder communication and guide resolution
Consult on IT change and release management tools, processes, and artifacts
Influence how IT Change and Release organization and roles interrelate with customers and other ITIL disciplines
Lead medium to large-scale implementations
Ensure business-activity risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Collaborate with network engineering, security, infrastructure, application, telecommunications, operations, and vendor teams

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
6 years of IT change management, release management, infrastructure operations, platform engineering, or technical project management experience
Advanced knowledge of ITIL, enterprise infrastructure, and operational controls
Demonstrated experience with servers, operating systems, virtualization, storage, middleware, hybrid cloud, resiliency, and maintenance coordination
Advanced knowledge of enterprise network technologies, operations, and maintenance practices
Ability to evaluate network dependencies, redundancy, implementation plans, and rollback strategies
Demonstrated experience coordinating complex network maintenance and modernization activities
Advanced facilitation, communication, and cross-functional stakeholder management skills
Strong understanding of service availability, operational risk, and regulatory control expectations
ITIL 4, Cisco, Juniper, cloud networking, or relevant network certification
Experience with software-defined networking, network automation, or infrastructure as code
Experience supporting large-scale financial services, highly available, or regulated networks
Experience with network observability, performance management, or telecommunications services
Must not require immigration support now or in the future; USAA does not provide visa sponsorship

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs