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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in workforce analytics and consulting, with a strong ability to synthesize data into actionable insights and recommendations. Proficient in leveraging analytical tools and storytelling techniques to communicate findings effectively to stakeholders.
Highest-signal resume keywords
Workforce AnalyticsData SynthesisStakeholder EngagementAnalytical Tools ProficiencyStrategic Consulting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisQuantitative AnalysisQualitative AnalysisInsight GenerationRisk ManagementOrganizational DevelopmentBusiness OperationsPresentation SkillsStorytellingProblem-Solving
Soft Skills
CommunicationCollaborationRelationship-BuildingFacilitationInfluencing
Tools & Technologies
ExcelPower BITableauSQLSurvey Platforms
Industry Keywords
People AnalyticsEmployee ListeningWorkforce TrendsOrganizational EffectivenessStrategic Mindset
Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Serve as a strategic workforce analytics and consulting partner
- Synthesize quantitative and qualitative workforce data into actionable recommendations supporting engagement, retention, performance, and organizational effectiveness
- Partner with HR and business stakeholders to understand business questions, prioritize initiatives, and define insight needs
- Facilitate discussions and presentations with HR and business leaders to build understanding, alignment, and readiness to act
- Collaborate with the People Analytics team to guide analytical requirements, ensure relevance, and validate outputs
- Identify emerging workforce trends, risks, and opportunities across listening channels and workforce data
- Communicate insights through storytelling, tailored presentations, dashboards, and facilitated discussions
- Stay informed on employee listening, people analytics, and workforce trends
- Leverage AI/GenAI tools to enhance data synthesis, insight generation, and communication
- Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor's Degree; OR 4 of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
- 6 years of experience in analytics, consulting, insights, strategy, organizational development, business operations, or a related field
- Excellent communication, storytelling, and facilitation skills, with experience presenting to leaders or key stakeholders
- Strong analytical and problem-solving skills with the ability to interpret quantitative and qualitative data
- Demonstrated ability to translate data into clear insights and actionable business recommendations
- Proficiency with common analytical and visualization tools (e.g., Excel, Power BI/Tableau); familiarity with SQL or survey platforms a plus
- Strong collaboration and relationship-building skills, with the ability to influence across functions
- Ability to handle sensitive information with discretion and sound judgment
- USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future
- Preferred: Experience providing strategic consulting services within a large, complex organization, including partnering with senior leaders, HR business partners, HR stakeholders, and cross-functional teams
- Preferred: Demonstrated strategic mindset with the ability to assess and prioritize business requests, challenge assumptions constructively, and recommend solutions aligned with organizational goals, business value, and analytical rigor
- Preferred: Exceptional written, verbal, and presentation communication skills, with the ability to deliver compelling narratives tailored to audiences
- Preferred: Experience as a data analyst or consultant within a People Analytics function
- Preferred: Master's degree in Analytics, Industrial/Organizational Psychology, Human Resources, Business Administration, or related discipline
Benefits
Comp & perks- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Remote or hybrid flexibility may be offered for active-duty military spouses, consistent with applicable policy and business needs