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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge of technology resiliency practices, regulatory compliance, and risk management, with a strong ability to analyze data trends and resolve complex issues. Proficient in coordinating business continuity and disaster recovery efforts while ensuring compliance with industry standards.
Highest-signal resume keywords
Technology ResiliencyBusiness ContinuityDisaster RecoveryOperational Risk ManagementCloud Computing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisIncident ManagementCrisis ResponseRegulatory ComplianceRisk Management PracticesIT Infrastructure RecoveryOperational Resiliency ToolsTesting and Recovery PlansAnalytical Problem-SolvingAttention to Detail
Soft Skills
Strong CommunicationCollaborationOrganizational Skills
Tools & Technologies
Fusion Risk Management SystemAWSAzureGoogle Cloud Platform
Certifications & Qualifications
Associate Business Continuity Professional (ABCP)Certified Business Continuity ProfessionalAWS Certified Solutions ArchitectCertified Information Systems Security Professional
Industry Keywords
Technology Resiliency StandardsOperational GapsBusiness OperationsComplianceCrisis Management
Tech Stack
Tools & technologiesAWSAzureCloudGoogle Cloud Platform
About the role
Key responsibilities & impact- Apply financial services technology resiliency requirements, policies, and standards to daily work
- Coordinate, gather, and analyze data trends related to technology resiliency
- Perform research, analysis, and reporting to identify and resolve complex technology resiliency issues, gaps, and incidents
- Gather information to support business analysis, resolve issues and incidents, and identify escalation points
- Advise IT lines of business on strengthening and managing technology resiliency programs
- Assist in planning, executing, and overseeing technology resiliency and recovery tests covering business interruptions, critical suppliers, and disaster recovery scenarios
- Identify operational gaps and technology resiliency risks and recommend solutions to improve processes and applications
- Help ensure internally developed and commercially available applications meet technology resiliency standards and include measurable controls
- Assist with critical business operations, systems applications, processes, procedures, and incident remediation action plans
- Translate technology resiliency control deficiencies into actionable plans and recommend risk-reduction measures
- Review IT business documents and forms for compliance with policies, standards, and regulatory and legal requirements
- Guide lines of business, Compliance, Risk Management, Audit Services, and Legal on responses to audit questions and analysis
- Serve as liaison between Technology Functions, IT Lines of Business, and the Operational Resiliency Program
- Prepare executive-level communications and after-action reports for senior management
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 6 years of business and/or technology operations, business continuity, disaster recovery, emergency response, incident management, crisis response, or directly related operational risk experience
- Advanced knowledge of operational and technology resiliency industry best practices and tools
- Advanced knowledge of IT infrastructure, data, processing, and application recovery attributes
- Advanced knowledge of relevant regulatory compliance, industry regulations, regulatory data sources, and risk management practices
- Demonstrated analytical, organizational, and problem-solving abilities with high attention to detail
- Strong communication skills and ability to collaborate across cross-functional teams and with external civic, crisis, and emergency management agencies
- Active Associate Business Continuity Professional (ABCP) certification, or ability to obtain it within the first year of employment
- Strong understanding of cloud computing principles and technologies, such as AWS, Azure, or Google Cloud Platform
- Experience with Fusion Risk Management System, including Testing Incidents, Recovery Plans, and Dashboards / Reporting, or other Operational Resiliency Risk Management tools
- Relevant certifications such as Certified Business Continuity Professional, AWS Certified Solutions Architect, or Certified Information Systems Security Professional are a plus
- Proven experience designing, implementing, supporting, or testing resilient systems and infrastructure in large-scale environments
- Must not require immigration support or visa sponsorship now or in the future
Benefits
Comp & perks- Remote or hybrid flexibility may be available for active-duty military spouses, consistent with policy and business needs
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental, and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education assistance