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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge of P&C insurance products and processes, with expertise in evaluating and appraising vehicle damage claims. Proficient in using estimating platforms like CCC and skilled in effective communication with stakeholders.
Highest-signal resume keywords
Auto Appraising ExperienceP&C Insurance KnowledgeCCC Estimating Platform ProficiencyTexas or Florida All-Lines Adjusters LicenseI-CAR ProLevel 3 Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vehicle Damage AppraisalClaims EvaluationLoss DocumentationFraud DetectionRisk ManagementCollision Repair EstimatesSubrogation ReviewClaims NegotiationDigital Tools UtilizationEstimating Losses
Soft Skills
Written CommunicationVerbal CommunicationInterpersonal SkillsProblem-SolvingTeam Collaboration
Tools & Technologies
CCC Estimating PlatformDigital Claims ToolsClaims Management Systems
Certifications & Qualifications
Texas or Florida All-Lines Adjusters LicenseI-CAR ProLevel 3 Certification
Industry Keywords
P&C InsuranceAuto Physical Damage ClaimsSubrogationFraud IndicatorsComplianceInsurance Adjuster LicenseCatastrophe Response Operations
About the role
Key responsibilities & impact- Investigate, negotiate, evaluate, and appraise vehicle damage claims for repairable and total-loss vehicles
- Evaluate highly complex auto physical-damage claims using digital tools and applicable contracts, guidelines, laws, and regulations
- Investigate claim damages and communicate with insureds, internal claims adjusters, third parties, and vendors
- Review loss facts and vehicle damage for subrogation opportunities and maintain supporting documentation
- Apply advanced knowledge of P&C insurance products, contracts, processes, and systems
- Review claims and suppliers for fraud indicators and refer applicable cases to the Special Investigations Unit
- Maintain accurate and current claim-file documentation
- Manage desk productivity, follow-ups, repair plans, and repair timelines
- Review additional damage from repair facilities, complete supplements, or triage inspections to field providers
- Serve as a subject-matter expert for disputed claims or trials and support team members on escalated issues
- Partner with vendors and internal business partners to resolve high-complexity claims
- Coordinate with external regulators when needed to ensure documentation and compliance
- Explain coverage, repair estimates, total-loss valuations, and claims or repair processes to policyholders
- Support workload surges and catastrophe response operations, including mandatory on-call dates and possible evening, weekend, or holiday work
- Travel with minimal notice for assigned catastrophe deployments
- Handle higher-complexity claims and additional duties as assigned
- Identify, measure, monitor, and control business risks according to risk and compliance policies
Requirements
What you’ll need- High School Diploma or General Equivalency Diploma
- 2 years of auto appraising experience
- Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures
- Advanced working knowledge of estimating losses using CCC or similar estimating platforms
- Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
- May require a valid driver's license and compliance with USAA safe driving requirements
- Active Texas or Florida All-Lines Adjusters License
- I-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3
- Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance carrier
- Experience and ability to prepare estimates and evaluations using CCC estimating platform
- Experience and ability to balance writing accurate collision repair estimates in a Virtual and Field environment
- USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future
Benefits
Comp & perks- Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance
- Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs