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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in change management, including the ability to lead large-scale transformations and advise senior executives. Proficient in developing change strategies, facilitating leadership discussions, and utilizing data to drive organizational effectiveness.
Highest-signal resume keywords
Change Management CertificationExpert Knowledge Of Change ManagementExperience Advising Senior ExecutivesAdvanced Communication SkillsWorking Knowledge Of Project Management Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change Strategy DevelopmentOrganizational Effectiveness PracticesStakeholder EngagementRisk ManagementData EvaluationTransformation Risk IdentificationFacilitation Of Leadership DiscussionsChange Impact AssessmentTraining And Adoption SupportOrganizational Needs Diagnosis
Soft Skills
Consulting SkillsFacilitation SkillsLeadership InfluenceTeamworkCommunication
Tools & Technologies
Change ToolsStakeholder AssessmentsCommunication PlansTemplates
Certifications & Qualifications
CCMPProsci
Industry Keywords
Business ConsultingOrganizational ChangeMatrixed OrganizationRegulatory RequirementsOrganizational Psychology
About the role
Key responsibilities & impact- Lead the people and organizational side of Technology’s transformation
- Partner across functions to turn Technology strategy into lasting changes in leadership, teamwork, and decision-making
- Develop and integrate change strategy across a portfolio of initiatives tied to a USAA Strategic Priority
- Identify impacted audiences, integration points, dependencies, barriers, and portfolio impact
- Advise and coach senior executives to lead change in a highly matrixed organization
- Facilitate leadership discussions to build alignment and clarify priorities
- Consult with project teams on change plans, change impact, stakeholder engagement, communications, training, and adoption support
- Facilitate partnerships across HR, Communications, Learning, Strategy, and Risk
- Help Technology teammates navigate organizational changes through practical support, communication, and readiness
- Use employee insights, data, and business results to evaluate progress and improve adoption
- Develop scalable, reusable change tools such as templates, stakeholder assessments, and communication plans
- Coach and develop change partners and mature the change management discipline
- Identify and manage transformation risks, including leader alignment, workforce disruption, and culture risk
- Operate in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor’s degree; or four years of relevant education, training, and/or professional experience in lieu of a degree
- Eight or more years of relevant experience in business consulting disciplines, including at least four years in change management; with an advanced degree, six years of related experience, including four years in change management
- Professional change management certification, such as CCMP or Prosci
- Expert knowledge of change management and overcoming resistance to change
- Working knowledge of project management methodologies
- Extensive experience advising senior executives and leading through influence across organizational boundaries
- Advanced written and verbal communication, consulting, and facilitation skills
- Experience leading the people and organizational side of a complex, large-scale transformation
- Experience with organizational effectiveness practices such as operating model activation, role clarity, and decision effectiveness
- Experience diagnosing organizational needs and systemic barriers across strategy, leadership behavior, culture, structure, talent, processes, and incentives
- Experience defining desired leadership and workforce behaviors and reinforcing them through organizational expectations, routines, systems, decisions, and leader practices
- Working knowledge of risk and regulatory requirements and experience operating within a highly regulated environment
- Advanced degree in organizational development, organizational psychology, business, human resources, leadership, behavioral science, or a related field is preferred but not required
- USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future
Benefits
Comp & perks- Flexible work environment with remote or hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs
- Relocation assistance
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education assistance
- Potential pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors