Supervisor, Security Specialist

USAA

. Oversee and lead association-wide security activities for each shift of the 24x7x365 Security Operations Center .

Posted 10/2/2026full-timeUnited StatesMid-LevelSenior💰 $63,590 - $114,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing security operations, managing personnel, and ensuring compliance with risk management policies. Proficient in utilizing security systems and tools to monitor and respond to incidents effectively.

Highest-signal resume keywords

Security Operations Center ManagementCCTV System ProficiencyAccess Control System ManagementEmergency Incident ManagementPersonnel Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExperienceRisk ManagementData AnalysisIncident ResponsePerformance Management

Soft Skills

Effective CommunicationCollaborationCoachingProblem Solving

Tools & Technologies

CCureVictor VMSAVTECPerspectiveAlarm Monitoring Systems

Industry Keywords

Public SafetyLaw EnforcementEmergency ResponseSecurity ComplianceBusiness Acumen

About the role

Key responsibilities & impact

Oversee and lead association-wide security activities for each shift of the 24x7x365 Security Operations Center
Conduct ongoing review of multiple systems and sources to detect potential risks
Inspect alarm cause and impact and create recommendation reports
Provide supervision for major incidents
Gather information, analyze data trends, identify root causes, and proactively provide information to leadership and appropriate stakeholders
Leverage internal and external partnerships to proactively solve business problems and ensure appropriate elements are communicated clearly and timely
Supervise shift personnel to ensure procedural requirements are met
Lead performance management and development of Security Specialists
Manage supervisory duties, including personnel action recommendations, performance evaluations, timekeeping, and PTO requests
Guide team members in developing and delivering their work product
Build and manage the assigned shift team through development, retention, coaching, performance management, and other managerial activities
Ensure risks associated with business activities are identified, measured, monitored, and controlled according to risk and compliance policies and procedures
Monitor employee, contractor, visitor, and facility safety and security worldwide
Use and oversee tools including access control, video management, computer-aided dispatch, alarm monitoring, report management, intelligence sources, radio dispatch consoles, and in-house tools
Detect, analyze, and dispatch security officers; monitor incidents; provide support; and notify strategic partners or external responding agencies regarding adverse conditions

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
4 or more years of operational experience in a Security Operations Center, Public Safety Answering Point, or Law Enforcement Dispatch Center environment
Proficiency in operating and managing CCTV systems, access control systems, and alarm monitoring systems
Ability to learn new systems quickly
Proficient level of business acumen in business operations, industry practices, and emerging trends
Demonstrated ability to communicate and collaborate effectively with law enforcement, emergency responders, and senior security stakeholders
Ability to lead coordination during critical incidents
Previous people leader experience in an operation center
Previous experience managing emergency incidents
Previous experience using CCure, Victor VMS, AVTEC, and Perspective
US military experience through military service or a military spouse/domestic partner [optional]

Benefits

Comp & perks

Remote or hybrid flexibility may be available for active-duty military spouses, consistent with policy and business needs
Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance