Patient Services Representative

USACS

. Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies .

Posted 10/2/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $15 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in handling high volumes of inbound calls while providing exceptional customer service and maintaining compliance with HIPAA standards. Capable of effectively researching billing issues, utilizing medical insurance terminology, and adapting communication styles to meet patient needs.

Highest-signal resume keywords

Customer ServiceHIPAA ComplianceICD-10 CodingCPT CodingWindows Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Insurance TerminologyBilling Issue ResolutionPayment ProcessingBasic Math SkillsCall Center Experience

Soft Skills

Active ListeningEffective MultitaskingTime ManagementProfessionalismEmpathy

Tools & Technologies

ExcelWordOutlook

Industry Keywords

USACS StandardsPatient AccountsEscalation ProtocolsConfidentialityProactive Problem Solving

About the role

Key responsibilities & impact

Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies
Identify caller needs and resolve inquiries in a timely and accurate manner
Research and document billing issues using standard work policies, procedures, and department resources
Utilize escalation protocols for complex accounts
Communicate USACS billing policies regarding patient accounts
Identify billing concerns and take proactive steps to minimize negative impacts
Maintain confidentiality and professionalism in compliance with HIPAA and USACS standards
Research accounts, process payments and adjustments, and process incoming correspondence
Adhere to department schedules and attendance policies to ensure call center coverage
Guide patients through billing questions and payment options

Requirements

What you’ll need

High school diploma or equivalent
Experience in call centers, customer service, medical insurance, or billing is helpful, but not required
Ability to provide the highest quality of Customer Service
Exceptional phone skills and active listening
Ability to adapt communication style while maintaining professionalism, composure, and empathy
Proficiency with Windows applications, including Excel, Word, and Outlook
Understanding medical insurance terminology
Familiarity with ICD-10 and CPT coding is beneficial
Basic math skills for handling calculations related to payments and balances
Effective multitasking, prioritization, and time management abilities
Ability to work independently and collaboratively
Ability to work in a fast-paced, ever-changing environment
Willingness to request patient payments and assist in settling account balances
Must sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds
Required to have close visual acuity

Benefits

Comp & perks

Medical, dental, and vision insurance options
Health savings accounts (HSA) and flexible spending accounts (FSA)
401(k) employee and employer contributions
Paid time off, including vacation, sick leave, and company holidays
Paid parental leave & family support benefits
Short-term and long-term disability insurance
Life and accidental death & dismemberment (AD&D) insurance
Employee assistance programs & wellness resources
Bonus eligibility, equity, or other incentive programs, depending on the role