USACS

Representative

• Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies
• Identify caller needs and resolve inquiries in a timely and accurate manner
• Research and document billing issues using standard work policies, procedures, and department resources
• Utilize escalation protocols for complex accounts
• Communicate USACS billing policies regarding patient accounts
• Identify billing concerns and take proactive steps to minimize negative impacts
• Maintain confidentiality and professionalism in compliance with HIPAA and USACS standards
• Research accounts, process payments and adjustments, and process incoming correspondence
• Adhere to department schedules and attendance policies to ensure call center coverage
• Guide patients through billing questions and payment options

Patient Services Representative

General

• Gather, compile, and collate patient data and records to facilitate the billing process in an electronic document setting
• Prepare collated and accurate patient data for the Electronic Records Department
• Follow up on missing documentation, including dictation and patient records
• Respond to department requests for missing and/or additional information
• Gain familiarity with the day-to-day operations of the department and company
• Perform and assist with other department duties as needed
• Exhibit leadership by supporting teamwork, department goals, knowledge development, positive adaptation to change, and proactive work with minimal supervision
• Assist with conflict resolution through positive explanation and persuasion

Electronic Records Specialist

• Gather, compile, and collate patient data and records to facilitate the billing process in an electronic document setting
• Prepare collated and accurate patient data for the Electronic Records Department
• Follow up on missing documentation, including dictation and patient records
• Respond to department requests for missing and/or additional information
• Gain familiarity with the day-to-day operations of the department and company
• Perform and assist with other department duties as needed