Customer Experience, Brand Specialist

USANA Health Sciences

. Design, implement, and monitor strategies and tools to elevate the end-to-end customer experience and satisfaction metrics .

Posted 10/9/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Experience, Brand Management, and Marketing strategies, with a strong focus on optimizing product performance and enhancing brand equity. Proficient in leading teams, managing communications, and utilizing digital tools to drive successful promotional campaigns.

Highest-signal resume keywords

Customer Experience ManagementBrand ManagementMarketing StrategyTeam LeadershipDigital Tools Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Market AnalysisPromotional Campaign PlanningData AnalysisPowerPoint Presentation CreationExcel Spreadsheet ManagementSocial Media StrategyEvent LogisticsMedia RelationsBrand Awareness InitiativesCRM System Utilization

Soft Skills

Exceptional CommunicationRelationship-BuildingProblem-SolvingMulti-TaskingMentoring

Tools & Technologies

Office SuiteAdobe SystemsDigital ToolsBusiness PlatformsCanva

Industry Keywords

Customer Satisfaction MetricsProduct Portfolio PlanningBrand EquitySponsorship ManagementInfluencer Relations

About the role

Key responsibilities & impact

Design, implement, and monitor strategies and tools to elevate the end-to-end customer experience and satisfaction metrics
Collaborate on product portfolio planning, analyzing market trends to optimize product positioning and performance
Plan, execute, and measure promotional product campaigns and launch strategies for new products and features
Develop and deploy brand awareness initiatives to expand market reach and strengthen brand equity
Create and supervise cohesive internal and external communication strategies across all channels
Manage PR efforts, press releases, and media relations
Oversee sponsorship portfolios, including scouting, negotiating, and managing relationships with brand athletes, influencers, and ambassadors
Utilize and optimize business platforms, CRM systems, and digital tools
Guide, mentor, and supervise the daily operational work of a Junior Digital Media Content position
Prepare PowerPoint/Canva presentations and Excel spreadsheets for data analysis
Lead Brand Partner and internal meetings

Requirements

What you’ll need

Bachelor’s degree in marketing, communications, business administration, or a related field
3+ years of experience in Customer Experience, Brand Management, Marketing, or Product Strategy
Experience supervising, mentoring, or leading junior team members or interns
Ability to speak and write English
Office and Adobe system abilities
Social media knowledge
Events and logistics experience
Media, design, audiovisual, and production knowledge
Exceptional communication, relationship-building, problem-solving, and multi-tasking abilities

Benefits

Comp & perks

MacBook with complete Adobe and Office Suites installed
iPhone cellphone with wide internet plan for international travels