Customer Growth Specialist

Uscreen

. Own gross revenue retention and expansion for an assigned segment of customers .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer coaching and consulting, focusing on revenue retention and growth strategies. Proficient in analyzing customer data and facilitating group sessions to drive engagement and success.

Highest-signal resume keywords

Customer Success ManagementLive FacilitationData AnalysisAI Tools ProficiencyCoaching Program Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CoachingConsultingDigital MarketingRetention MechanicsFunnel StrategyPricing StrategyOffer DesignCohort AnalysisGrowth StrategyMembership Program Development

Soft Skills

Clear CommunicationMotivation by Results

Tools & Technologies

ClaudeKit/ConvertKitYouTubeKajabiCircleSquarespaceMetaInstagram

Industry Keywords

Online EducationSubscription BusinessMembership BusinessVideo Business

About the role

Key responsibilities & impact

Own gross revenue retention and expansion for an assigned segment of customers
Identify why businesses in the cohort stall and build scalable coaching to address those issues
Run group coaching sessions, cohort programs, and asynchronous coaching inside Membership+
Coach customers on pricing, packaging, positioning, offer design, email and funnel strategy, and retention mechanics
Monitor customer data to identify accounts drifting before churn
Evaluate which interventions work
Build repeatable playbooks and session formats for scaled coaching
Bring customer insights back to Product and Success
Advise operators and small teams on growth decisions

Requirements

What you’ll need

3 to 5 years in coaching, consulting, customer success, or digital marketing, with real ownership of an outcome
Comfortable advising solo operators and small teams on how to grow
Strong live facilitation: group sessions, workshops, webinars, 1:1 calls
Ability to read a dashboard and form a point of view on retention curves, cohort behavior, and funnel conversion
Working fluency with AI tools for research, prep, and synthesis
Willingness to use Claude and similar AI tools for session preparation, customer data analysis, and coaching assets
Clear, simple communication
Motivated by being paid on results
Experience growing something online and explaining how
Bonus: creator, coach, or small business owner experience
Bonus: experience with video businesses, online educators, subscription, or membership businesses
Bonus: familiarity with Kit/ConvertKit, YouTube, Kajabi, Circle, Squarespace, Meta, and Instagram
Bonus: experience building a scaled or one-to-many customer program

Benefits

Comp & perks

Flexible PTO + 8 company holidays
Paid parental leave
Medical, dental, and vision (US Based)
Technology and home office stipend
Coworking space stipend
Annual learning stipend
First two quarters guaranteed at target
A third of this package is variable with no ceiling on it