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Account Manager
Usercentrics. Own the commercial relationship with a large portfolio of around 700 Cookiebot by Usercentrics customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success within a B2B SaaS environment, focusing on customer retention and renewal strategies. Proficient in analyzing account data to identify churn risks and implementing effective save strategies.
Highest-signal resume keywords
Account ManagementCustomer RetentionSalesforce ProficiencyAnalytical AbilitiesB2B SaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessRetention StrategiesPortfolio ManagementChurn AnalysisContract Negotiation
Soft Skills
Verbal CommunicationWritten CommunicationCustomer-Centric ApproachCross-Functional CollaborationProblem-Solving
Tools & Technologies
SalesforceCRM SystemsData Analysis Tools
Industry Keywords
B2BSaaSAccount Health IndicatorsAnnual RenewalWin-Back Offers
About the role
Key responsibilities & impact- Own the commercial relationship with a large portfolio of around 700 Cookiebot by Usercentrics customers
- Focus on customer retention by using data to identify customers at risk of churning or downsizing
- Manage a high-volume portfolio of Cookiebot accounts
- Monitor account activity and data to identify churn and downsell risks, including domain usage changes, downgrades, and domain deletions
- Proactively contact at-risk customers to understand their situation and prevent cancellations or downsells
- Develop and execute standardized save strategies and playbooks at scale
- Handle cancellation and downgrade requests commercially and present suitable alternatives
- Reach out to recently churned customers with win-back offers where appropriate
- Own the renewal process for annual subscribers
- Manage contracting and commercial discussions for annual renewals
- Monitor monthly subscribers and conduct targeted outreach when risk signals appear
- Position plan changes or additional products when appropriate to prevent downsell or churn
- Review account health indicators, including domain usage, upgrades, downsells, and domain deletions
- Maintain accurate account notes, risk flags, and activity records in Salesforce
- Report on retention trends and share insights into customer churn and downgrades
- Collaborate with Customer Support, Sales, Billing, and Product
- Direct technical and support-related inquiries to appropriate support channels
- Measure success through gross revenue retention, churn and downsell rate, ARR saved, and annual renewal rate
Requirements
What you’ll need- Minimum of 1 to 2 years in Account Management, Customer Success, or Sales
- Experience ideally within a B2B SaaS environment
- Experience in retention, renewals, or managing a high-volume portfolio is a plus
- Strong technical aptitude and proficiency in relevant tools and technologies
- Proficiency with CRM systems; Salesforce preferred
- Comfort working with usage and account data to spot trends
- Exceptional verbal and written communication skills
- Ability to clearly articulate complex concepts to diverse audiences
- Strong analytical abilities to identify why customers are at risk and provide tailored solutions or alternatives
- Confidence in save conversations and commercial negotiation
- Ability to handle objections and recognize when an upsell or plan change is appropriate
- Customer-centric approach
- Ability to manage a large portfolio efficiently and prioritize accounts by risk and revenue impact
- Proven ability to work cross-functionally with Product, Sales, and Support
Benefits
Comp & perks- Development Budget for every employee: 800,- EUR / year
- Job-related Language Courses (English, German, Czech, Spanish etc.): 350,- EUR / year
- Hybrid working policy and the possibility to take a workcation (90 days per year from a European country)
- Online yoga sessions
- Massages
- Headspace App
- Events - Team Buildings, happy hours, parties/get togethers, occasional company covered breakfasts/lunches, in/across offices, online/in person etc
- Gifts - We celebrate life & work milestones at UC (work anniversaries, new born babies and similar)
- Snacks, fruits, coffee and drinks in the office
- Flexible working hours
- Regular team events
- Positive, vibrant and inspiring work environment
- Work-life balance support
- Well-being benefits