Usercentrics

Account Manager

• Own the commercial relationship with a large portfolio of around 700 Cookiebot by Usercentrics customers
• Focus on customer retention by using data to identify customers at risk of churning or downsizing
• Manage a high-volume portfolio of Cookiebot accounts
• Monitor account activity and data to identify churn and downsell risks, including domain usage changes, downgrades, and domain deletions
• Proactively contact at-risk customers to understand their situation and prevent cancellations or downsells
• Develop and execute standardized save strategies and playbooks at scale
• Handle cancellation and downgrade requests commercially and present suitable alternatives
• Reach out to recently churned customers with win-back offers where appropriate
• Own the renewal process for annual subscribers
• Manage contracting and commercial discussions for annual renewals
• Monitor monthly subscribers and conduct targeted outreach when risk signals appear
• Position plan changes or additional products when appropriate to prevent downsell or churn
• Review account health indicators, including domain usage, upgrades, downsells, and domain deletions
• Maintain accurate account notes, risk flags, and activity records in Salesforce
• Report on retention trends and share insights into customer churn and downgrades
• Collaborate with Customer Support, Sales, Billing, and Product
• Direct technical and support-related inquiries to appropriate support channels
• Measure success through gross revenue retention, churn and downsell rate, ARR saved, and annual renewal rate

• Identify, recruit, and onboard new channel partners to expand market reach
• Develop and maintain relationships with existing partners to ensure engagement and performance
• Execute joint go-to-market activities, including campaigns, events, and enablement programs
• Collaborate with Sales, Marketing, Product, and Customer Success to support partner success
• Report regularly on partner performance, sales pipeline, and KPIs
• Monitor market trends, competition, and regulatory developments in the assigned market

Channel Partner Manager

Data Scientist

• Partner with senior stakeholders across Marketing, Revenue Operations, Finance, and Product to define and solve ambiguous, high-impact problems using advanced data science methodologies
• Apply predictive modeling, causal inference, marketing attribution models, value-based models, and customer segmentation
• Establish technical and analytical standards through reviews, documentation, enablement, and tooling
• Lead multi-team initiatives by defining strategy, architecture or approach, and success metrics
• Mentor and coach analysts and build analytical capability
• Own mission-critical workstreams end-to-end, from framing business questions to shipping models, forecasts, and recommendations
• Deliver measurable improvements to company-level KPIs such as CAC, LTV, churn, pipeline conversion, and revenue forecast accuracy
• Anticipate risks and unblock teams to ensure analytics projects ship reliably and on time
• Advise senior leaders by translating complex analyses into clear, actionable recommendations that shape strategy

Account Manager

Channel Partner Manager

Senior Data Scientist