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Usercentrics

Customer Success Manager

Usercentrics

. Manage a high-value portfolio of strategic enterprise customers across the US and Americas using the Usercentrics product suite.

Posted 10/27/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing enterprise customer relationships and developing Customer Success Plans that align with business goals and compliance needs. Proficient in guiding product adoption and identifying upsell opportunities while collaborating cross-functionally with Product, Sales, and Support teams.

Highest-signal resume keywords
Customer Success ManagementSaaS ExperiencePrivacy Regulations KnowledgeCross-Functional CollaborationAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Success PlansData Privacy ComplianceCustomer OnboardingRisk MonitoringProduct Adoption Strategies
Soft Skills
Strong CommunicationRelationship BuildingTrust DevelopmentAnalytical Mindset
Tools & Technologies
Usercentrics Product SuiteCMPIAB Global Privacy PlatformGlobal Privacy Control
Industry Keywords
Enterprise CustomersUS State Privacy LawsPIPEDALGPDCustomer Engagement

About the role

Key responsibilities & impact
  • Manage a high-value portfolio of strategic enterprise customers across the US and Americas using the Usercentrics product suite.
  • Serve as the primary point of contact for premium/corporate customers and build relationships with key stakeholders.
  • Understand customers' business goals, regional compliance needs, and success metrics.
  • Conduct regular business reviews aligning customer objectives with platform capabilities.
  • Communicate customer feedback to Product, Support, and Sales.
  • Provide personal onboarding support and implementation consultation with Customer Engineer support.
  • Develop and implement Customer Success Plans outlining goals, milestones, and success metrics.
  • Monitor customer health, engagement, and risks to prevent churn.
  • Guide product adoption, best practices, and ongoing optimization.
  • Identify upsell, cross-sell, renewal, and expansion opportunities.
  • Lead commercial discussions on renewals and expansion.
  • Obtain customer referrals, case studies, and testimonials.
  • Coordinate with Product, Support, Direct Sales, Customer Engineering, and Marketing.
  • Influence product development and feature prioritization for the Americas market.
  • Share US and Americas customer success stories with Marketing.
  • Stay current on privacy regulations, IAB GPP, GPC, and product features.
  • Educate customers on CMP features, products, and add-ons.

Requirements

What you’ll need
  • 3+ years in Customer Success or a related role, preferably in SaaS, data privacy, or compliance technology, with familiarity with US state privacy laws, PIPEDA, and LGPD.
  • Ability to develop and execute customer success plans for enterprise clients.
  • Strong communication skills and the ability to build trust with senior stakeholders.
  • Analytical mindset to identify challenges and propose solutions.
  • Ability to recognize and act on upsell and expansion opportunities.
  • Experience working cross-functionally with Product, Sales, and Support.
  • Able to work US/Americas time zones.
  • Occasional travel to customer sites and events.
  • Knowledge of CMP, IAB Global Privacy Platform (GPP), and Global Privacy Control (GPC).

Benefits

Comp & perks
  • 401K plan contribution
  • Vacation days
  • Health insurance
  • Hybrid workplace
  • Online yoga sessions
  • Events - Team Buildings, happy hours, parties/get togethers, occasional company covered breakfasts/lunches, in/across offices, online/in person etc.
  • Gifts - We celebrate life & work milestones at UC (work anniversaries, new bom babies and similar)
  • Snacks, fruits, coffee and drinks in the office
  • Flexible working hours
  • Workcations (in accordance with company policy)
  • Regular team events
  • Positive, vibrant and inspiring company culture
  • Cross-department projects and initiatives