Customer Support Specialist

Usercentrics

. Serve as the primary point of contact for Self-Service (B2B) clients via Zendesk .

Posted 10/13/2026full-timePrague • CzechiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and success within a B2B SaaS environment, with strong communication skills and a customer-first mindset. Proficient in creating self-help resources and optimizing cross-functional processes to enhance customer experience.

Highest-signal resume keywords

Customer Support ExperienceB2B SaaS EnvironmentZendesk ProficiencySelf-Help Resource CreationStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportAccount SetupPlatform NavigationCopywritingContent MarketingProblem-SolvingKnowledge Base Content CreationFeature Request TranslationBilling Inquiry Management

Soft Skills

Customer-First MindsetOrganizational SkillsAttention to DetailAbility to Manage Multiple Priorities

Tools & Technologies

ZendeskSalesforce

Industry Keywords

B2BSaaSCustomer SuccessCustomer InsightsCross-Functional Collaboration

About the role

Key responsibilities & impact

Serve as the primary point of contact for Self-Service (B2B) clients via Zendesk
Provide prompt and effective customer support
Guide customers through platform navigation, account setup, and maximizing their experience
Collaborate with Customer Success Managers, Tech Support, and Product teams
Share customer insights and drive continuous improvements
Create self-help resources, knowledge base content, and FAQs
Optimize cross-functional processes
Gather and translate customer feedback into actionable feature requests
Work with Finance to address billing discrepancies and inquiries about charges and invoices

Requirements

What you’ll need

2+ years in customer support, customer success, or a similar customer-facing role, ideally in a B2B SaaS environment
Strong communication skills
Excellent English, both written and spoken
Experience in copywriting, advertising, or content marketing is a plus
Experience creating self-help resources, FAQs, or knowledge base content is a plus
Excellent problem-solving skills
Ability to guide customers through the platform and provide clear, effective answers
Customer-first mindset
Familiarity with support ticketing systems such as Zendesk is a plus
Familiarity with CRM tools such as Salesforce is a plus
Strong organizational skills and attention to detail
Comfortable managing multiple priorities in a fast-paced environment

Benefits

Comp & perks

Fast-growing, diverse and international team
Positive, vibrant and inspiring company culture
Flexible working hours
Hybrid working
Possibility of workcations in accordance with company policy
Regular team events on site or online
Personal development budget
Job-related language courses
Additional benefits depending on location
Equal opportunity and inclusive workplace
Accessibility accommodations during the application or interview process