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Technical Support Specialist
Usercentrics. Proactively engage with customers to understand and resolve their challenges .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer engagement and problem-solving capabilities, with proficiency in HTML, JavaScript, and CSS for troubleshooting technical issues. Effectively communicates complex solutions and collaborates with teams to enhance product quality and processes.
Highest-signal resume keywords
Customer EngagementHTML ProficiencyJavaScript ProficiencyCSS ProficiencyDebugging Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HTMLJavaScriptCSSDebuggingTechnical TroubleshootingDocumentationResearch Skills
Soft Skills
Strong Communication SkillsTime ManagementOrganizational SkillsQuick Learner
Tools & Technologies
Chrome DevToolsGoogle Tag ManagerAdobeMatomoCMS PlatformsDudaShopifyWordPressMagento
Industry Keywords
Customer-Facing RoleHybrid EnvironmentRemote Environment
Tech Stack
Tools & technologiesJavaScriptMagentoWordPress
About the role
Key responsibilities & impact- Proactively engage with customers to understand and resolve their challenges
- Communicate with customers through the ticket system to qualify issues and provide solutions
- Research, diagnose, troubleshoot, and resolve technical issues of varying complexity
- Collaborate with colleagues on complex issues and possible solutions
- Write easy-to-follow guides on complex solutions
- Provide feedback to the Product Management team to improve the product
- Provide feedback to peers and the team manager on improvements to processes, approaches, and tools
Requirements
What you’ll need- Experience in a customer-facing role, with a strong understanding of customer needs
- Proficiency in HTML, JavaScript, and CSS
- Debugging skills using Chrome DevTools
- Familiarity with Google Tag Manager or similar platforms such as Adobe or Matomo is a plus
- Knowledge of CMS platforms such as Duda, Shopify, WordPress, or Magento is an advantage
- Ability to document issues and solutions clearly and effectively
- Strong communication skills in English, capable of explaining technical issues at an appropriate level
- Good time management and organizational skills
- Experience working in a hybrid or remote environment
- Quick learner with the ability to find and utilize relevant resources and documentation
Benefits
Comp & perks- Fast-growing, diverse and international team
- Positive, vibrant and inspiring company culture
- Flexible working hours
- Hybrid working
- Possibility of workcations in accordance with company policy
- Regular team events on site or online
- Personal development budget
- Job-related language courses
- Additional benefits depending on location
- Well-being support