Research Consultant

UserTesting

. Lead onboarding programs to teach customers the basics of the UserTesting platform and monitor completion .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in UX Research Methods, including Usability Testing and Concept Testing, while effectively guiding customers in research execution and analysis. Strong ability to collaborate with cross-functional teams and communicate insights to drive business decisions.

Highest-signal resume keywords

UX Research MethodsUsability TestingResearch ConsultingCustomer EducationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Usability TestingClick TestingCard SortingTree TestingModerated InterviewsConcept TestingResearch Methodology SelectionKPI MeasurementResearch AnalysisResearch ROI Demonstration

Soft Skills

Consultative Problem-SolvingStrong CommunicationStorytellingPresentation SkillsOrganizational SkillsTime-Management SkillsCollaborative MindsetAdaptabilityProactivity

Tools & Technologies

UserTestingUserZoomEnjoyHQDovetail

Industry Keywords

Human-Computer InteractionCognitive PsychologySociologyResearch OperationsProduct Development Lifecycle

About the role

Key responsibilities & impact

Lead onboarding programs to teach customers the basics of the UserTesting platform and monitor completion
Act as a trusted advisor on research studies, methodologies, and best practices
Plan, support, and lead workshops on research execution, scaling research, KPI measurement, and research operations
Support customers in building effective research studies, including methodology selection, participant targeting, and analysis quality
Guide customers in analyzing findings, synthesizing insights, and presenting recommendations
Help customers operationalize and scale research by embedding UserTesting into workflows
Partner with Customer Success, Sales, Product, and other internal teams to support retention and growth
Identify customer needs and challenges and tailor recommendations
Contribute to consulting frameworks, resources, and research methodologies

Requirements

What you’ll need

BA/BS or MA/MS in Human-Computer Interaction, Cognitive Psychology, Sociology, or a related field — or equivalent experience
4+ years of experience in user experience research or research consulting
Consultative problem-solving approach
Understanding of UX research’s impact on business decisions and ability to demonstrate research ROI
Strong knowledge of UX research methods, including usability testing, click testing, card sorting, tree testing, moderated interviews, and concept testing
Experience embedding research across different stages of the product development lifecycle
Familiarity with remote research and usability testing platforms such as UserTesting, UserZoom, or similar tools
Strong communication, storytelling, and presentation skills
Ability to coach and educate customers on research methodologies, best practices, and platform usage
Excellent organizational and time-management skills
Ability to handle multiple projects simultaneously
Collaborative mindset and ability to work with customers, internal teams, and cross-functional stakeholders
Comfortable in a fast-paced consulting environment
Adaptable and proactive
Familiarity with information repository platforms such as EnjoyHQ or Dovetail is a plus
Occasional travel required (5–10%)

Benefits

Comp & perks

Equal Opportunity Employer
Inclusive and accessible candidate experiences
Interview accommodations available
Occasional travel for customer engagements, workshops, or training sessions