UserTesting

Accounting Manager

• Lead and develop high-performing accounting and quote analyst teams
• Own ASC 606 and ASC 340 application across SaaS, professional services, and usage-based models
• Partner with Sales, Deal Desk, RevOps, Legal, and Professional Services on complex contract structure, revenue, billing/tax, commissions, and GTM implications
• Own and continuously evolve revenue, billing, and accounts receivable policies, reporting, and controls
• Lead commissions accounting, including accruals, payouts, and alignment with bookings and revenue
• Drive collection strategy, reduce DSO, and own billing, cash application, and PO/portal compliance
• Own audit readiness and execution, including multiple international external audits on complex deals
• Provide the executive team with actionable financial revenue and AR insights
• Support strategic initiatives, including M&A, revenue predictability, and board reporting

Director, Revenue Accounting

AI Engineer

• Own end-to-end delivery of AI training projects from initial scoping through successful execution
• Partner with customers to assess feasibility, timelines, operational requirements, pricing inputs, and project risks
• Develop and execute sourcing strategies for specialized contributor populations
• Recruit, onboard, and manage contributor communities
• Design scalable workflows for onboarding, task distribution, communications, quality assurance, escalations, and delivery
• Monitor recruiting progress, activation, throughput, quality, cost, and retention metrics
• Adjust project plans to ensure successful outcomes
• Own project economics by balancing sourcing strategies, contributor compensation, staffing, quality expectations, and delivery timelines
• Serve as the primary customer contact and communicate progress, risks, and tradeoffs
• Build repeatable processes, scalable systems, and operational capabilities for AI Training business growth

Strategic Projects Lead, AI Training

Business Development Rep

• Identify, qualify, and create new sales opportunities within assigned target accounts and territories
• Proactively engage prospective customers through phone, email, and other outreach channels
• Execute an account-based go-to-market strategy in partnership with Account Executives
• Build trusted relationships with prospects by understanding their business challenges and goals
• Qualify inbound and outbound opportunities and support pipeline development
• Maintain accurate activity tracking and consistently achieve weekly and monthly KPIs
• Represent the company professionally as a first point of contact for prospective customers

Business Development Representative

System Administrator

• Support deployment and lifecycle management of AI solutions
• Set up, configure, and maintain MCP servers connecting AI systems to internal tools and data sources
• Enable and manage AI features in SaaS platforms including Atlassian Rovo, Slack AI, Okta AI, ChatGPT, and Google Gemini
• Provision and support AI agent infrastructure, including service accounts, API keys, permissions, rate-limit monitoring, and access auditing
• Maintain documentation for AI integrations, including architecture diagrams, access maps, runbooks, and troubleshooting guides
• Identify useful AI tools and integrations for IT and the broader organization
• Administer UserTesting’s IT systems and SaaS toolset
• Maintain platforms through onboarding, offboarding, access management, feature rollouts, system cleanups, and lifecycle reviews
• Identify, prioritize, and address technical debt across IT systems, workflows, and integrations
• Partner with IT System Administrators to improve reliability, automation, documentation, and supportability
• Act as an escalation point for complex ITSM issues
• Collaborate with Security, People Ops, Engineering, and other cross-functional teams
• Document procedures, system changes, and troubleshooting workflows
• Train and mentor IT Support staff on ITSM practices

Senior IT Systems Administrator

Sales

• Identify, recruit, and develop strategic partners across ISVs, agencies, and consulting firms
• Build a pipeline of new agency partners and sell UserTesting directly to targeted agencies, owning opportunities from prospecting through close
• Develop joint business cases and go-to-market plans that generate measurable pipeline and revenue
• Drive partner-sourced, co-sell, and agency-generated revenue with Field Sales and Sales leadership
• Build executive relationships and lead commercial negotiations and partnership agreements
• Develop partner activation plans and measurable KPIs to drive ongoing performance
• Collaborate across Sales, Marketing, Product, Customer Success, and Enablement to integrate partners into UserTesting’s broader GTM strategy
• Identify new partner and agency opportunities that expand UserTesting’s routes to market

Director, Revenue Accounting

Strategic Projects Lead, AI Training

Business Development Representative

Senior IT Systems Administrator

Senior Partner Sales Manager