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Senior IT Systems Administrator
UserTesting. Support deployment and lifecycle management of AI solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in deploying and managing AI solutions within enterprise IT systems, with a strong focus on configuration, documentation, and integration of SaaS platforms. Proficient in mentoring IT support staff and improving system reliability through automation and effective collaboration across cross-functional teams.
Highest-signal resume keywords
MCP Server ManagementOkta WorkflowsGoogle Workspace AdministrationPython ScriptingAPI-Based Integrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI Solution DeploymentMCP Server SetupAI Feature ConfigurationSaaS Tool ManagementTechnical Debt ManagementVersion Control with GitJSON/YAML ConfigurationAutomation TechnologiesUserTesting IT Systems AdministrationAccess Management
Soft Skills
Mentoring IT Support StaffCollaboration with Cross-Functional TeamsProblem-SolvingAdaptability in Shifting Environments
Tools & Technologies
Atlassian RovoSlack AIOkta AIChatGPTGoogle GeminiJamfIntune
Certifications & Qualifications
AI Platform Certifications
Industry Keywords
ITSM PracticesLifecycle ManagementAccess AuditingRate-Limit MonitoringDocumentation Management
Tech Stack
Tools & technologiesITSMJamfPython
About the role
Key responsibilities & impact- Support deployment and lifecycle management of AI solutions
- Set up, configure, and maintain MCP servers connecting AI systems to internal tools and data sources
- Enable and manage AI features in SaaS platforms including Atlassian Rovo, Slack AI, Okta AI, ChatGPT, and Google Gemini
- Provision and support AI agent infrastructure, including service accounts, API keys, permissions, rate-limit monitoring, and access auditing
- Maintain documentation for AI integrations, including architecture diagrams, access maps, runbooks, and troubleshooting guides
- Identify useful AI tools and integrations for IT and the broader organization
- Administer UserTesting’s IT systems and SaaS toolset
- Maintain platforms through onboarding, offboarding, access management, feature rollouts, system cleanups, and lifecycle reviews
- Identify, prioritize, and address technical debt across IT systems, workflows, and integrations
- Partner with IT System Administrators to improve reliability, automation, documentation, and supportability
- Act as an escalation point for complex ITSM issues
- Collaborate with Security, People Ops, Engineering, and other cross-functional teams
- Document procedures, system changes, and troubleshooting workflows
- Train and mentor IT Support staff on ITSM practices
Requirements
What you’ll need- Able to work Monday through Friday in the US Eastern or Central time zones
- 5+ years of experience with enterprise IT systems in a system administrator capacity
- 5+ years of experience with Okta Workflows, Google Workspace Administration, and MDM platforms (Jamf / Intune)
- Hands-on experience with MCP server setup and management, AI agent deployment, and AI feature configuration within enterprise SaaS tools
- Familiarity with scripting and automation technologies in Python and/or Bash
- Working knowledge of Git for version control and JSON/YAML for configuration and API work
- Familiarity with API-based integrations, including managing keys, scoping permissions, reading documentation, and troubleshooting connectivity issues
- Ability to work in a Kanban-style environment, managing due dates, new tasks, and technical debt
- Ability to train and mentor IT Support staff on ITSM practices
- Certifications in AI platforms are a plus, not required
- Ability to learn in a constantly shifting environment
Benefits
Comp & perks- Remote work
- Full-time employment
- Equal Opportunity Employer
- Inclusive and accessible interview accommodations
- Participation in the U.S. Federal E-Verify program