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UserTesting

Strategy & Operations Associate

UserTesting

. Operate tactical levers to improve study fulfillment .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management and organizational skills, with a focus on operational judgment and decision-making within defined processes. Proficient in using data and spreadsheet tools to inform decisions and improve workflows in a fast-paced environment.

Highest-signal resume keywords
Project ManagementOperational JudgmentData AnalysisProcess ImprovementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisProcess ImprovementProject ManagementOperational WorkflowsSpreadsheet Tools
Soft Skills
Attention To DetailSelf-MotivationClear CommunicationOrganizational Skills
Tools & Technologies
ExcelGoogle Sheets
Industry Keywords
OperationsStrategyCustomer OperationsHigh-Growth TechnologyStartup Environment

About the role

Key responsibilities & impact
  • Operate tactical levers to improve study fulfillment
  • Prioritize where to deploy those levers based on project needs, urgency, expected impact, and participant network health
  • Test and operate newly developed processes, tools, and experiments
  • Follow defined processes while using judgment to flag when something is unclear, inefficient, or not working as intended
  • Partner with Strategy & Operations, GTM, and Operations teams to improve and scale how we work

Requirements

What you’ll need
  • Bachelor’s degree preferred
  • Strong project management and organizational skills
  • Strong attention to detail and a track record of reliable execution
  • Good operational judgment and ability to make decisions within defined processes
  • Comfortable working with data and spreadsheet tools such as Excel or Google Sheets
  • Clear written and verbal communicator
  • Self-motivated and comfortable managing multiple priorities in a fast-moving environment
  • 1+ year of experience in operations, strategy & operations, consulting, customer operations, or a related field preferred
  • Experience working in a high-growth technology or startup environment preferred
  • Experience partnering with GTM, customer-facing, or Operations teams preferred
  • Experience using operational data to inform decisions preferred
  • Experience improving or operationalizing new workflows and processes preferred