Technical Customer Service Advisor – 12 month FTC

. Serve as the first point of contact for customers across phone and potentially live chat .

Posted 9/25/2026full-timeRemote • United KingdomJunior💰 £26,850 per yearWebsite

Tools & technologies

DNSVoIP

Key responsibilities & impact

Serve as the first point of contact for customers across phone and potentially live chat
Resolve customer issues during the first interaction, focusing on first call resolution
Troubleshoot telecoms issues from the service entry point through some device support
Manage slow internet speeds, connectivity, Wi-Fi, noisy line, no dial tone, data and email retrieval, billing and barring issues
Take customer payments
Support customers with telecoms and general queries
Offer new or additional services where appropriate
Receive training on mobile products, including physical SIMs and eSIMs, on the 5G network
Work toward KPIs including First Call Resolution, Customer Ease Score, Average Handling Time, Quality and Compliance

What you’ll need

At least one year of experience working in a Telecoms contact centre
Understanding of broadband service delivery, including ADSL, PSTN, FTTC, FTTP and VoIP
Understanding of home/internal broadband network connectivity and LANs
Knowledge of router login procedures and 2.4GHz and 5GHz Wi-Fi frequencies
Ability to resolve latency, internal Wi-Fi obstacles, DNS, firewall and browser issues
Understanding of how to run remote diagnostic line tests
Stable and strong internet connection with minimum 25Mbps download and 4Mbps upload
Dedicated, quiet, non-communal workspace without household distractions
Currently residing in the UK
Eligibility to live and work in the UK
Ability to work full time during the first 8 weeks of training
Successful candidates subject to a background check

Comp & perks