Utility Warehouse

Customer Support

• Serve as the first point of contact for customers across phone and potentially live chat
• Resolve customer issues during the first interaction, focusing on first call resolution
• Troubleshoot telecoms issues from the service entry point through some device support
• Manage slow internet speeds, connectivity, Wi-Fi, noisy line, no dial tone, data and email retrieval, billing and barring issues
• Take customer payments
• Support customers with telecoms and general queries
• Offer new or additional services where appropriate
• Receive training on mobile products, including physical SIMs and eSIMs, on the 5G network
• Work toward KPIs including First Call Resolution, Customer Ease Score, Average Handling Time, Quality and Compliance

Technical Customer Service Advisor – 12 month FTC