Customer Success Manager

UVeye

. Train and educate customers on effectively utilizing UVeye and integrating the system into current processes .

Posted 9/20/2026full-timeAlbany • New York • United StatesMid-LevelSenior💰 $85,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within the Automotive SaaS sector, with a strong ability to analyze performance metrics and build lasting client relationships. Proficient in delivering value through effective training and integration of software solutions in dealership environments.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementAutomotive SaaS ExperiencePerformance Metrics AnalysisClient Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPerformance Metrics AnalysisCustomer TrainingSoftware IntegrationProject Management

Soft Skills

Superior OrganizationAttention to DetailCommercial SavvyRapport BuildingAdaptability

Tools & Technologies

CRM PlatformsDashboardsAnalytics Software

Industry Keywords

Automotive IndustryDealership OperationsFixed OperationsVariable OperationsPersonal Protective Equipment

About the role

Key responsibilities & impact

Train and educate customers on effectively utilizing UVeye and integrating the system into current processes
Deliver ROI and value for customers while consulting on their businesses and leveraging UVeye
Build strong client relationships and create UVeye champions
Identify business goals, pain points, and opportunities where UVeye can deliver greater value
Analyze account statistics, engagement, and performance metrics to drive customer performance
Manage multiple client relationships simultaneously
Identify and manage opportunities to organically grow client portfolios through additional solutions and tools
Perform regular on-site work within dealership environments
Move throughout dealership service lanes, inspection areas, showrooms, and outdoor lots as needed

Requirements

What you’ll need

3+ years of experience in a Customer Success, Account Manager or similar role – in Automotive SaaS
3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations
Proven experience in managing multiple accounts and projects
Ability to build rapport throughout the client lifecycle
Ability to work in a hyper-fast paced and ever changing environment
Superior organization and prioritization skills
Focused attention to detail
Commercial savvy
General knowledge of software, dashboards, analytics, and CRM platforms
General understanding of the automotive space is an advantage
Ability to travel approximately 50%
Ability to work regular on-site within dealership environments
Ability to work in varying environmental conditions including heat, cold, rain, and other outdoor elements
Ability to use personal protective equipment (PPE) when required

Benefits

Comp & perks

Competitive Medical, Dental, Vision
Company 401k Match
20 PTO days
Company paid holidays
Career growth as we scale across the US
Bonus eligibility
Career growth opportunities
Equal opportunity employment