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UVeye

Technical Customer Support Engineer, Tier II

UVeye

. Assist in the installation, configuration, and calibration of UVeye products for clients .

Posted 11/11/2026full-timeTeaneck • New Jersey • United StatesMid-LevelSenior💰 $36 - $43 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, installation, and troubleshooting of UVeye products, with a strong foundation in systems administration and cloud platforms. Proficient in scripting and networking, ensuring optimal machine performance and client satisfaction.

Highest-signal resume keywords
3+ Years Experience In Tier II SupportProficiency With LinuxStrong Troubleshooting SkillsExperience With Cloud PlatformsProficiency In Scripting (Bash, Python)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Systems AdministrationQA EngineeringHardware SetupInstallationCalibrationNetworking (TCP/IP, HTTP, DNS, DHCP)TroubleshootingIncident ManagementCloud Platforms (AWS, Azure, GCP)Scripting (Bash, Python)
Soft Skills
Ability To Work IndependentlyManage Multiple Priorities Under Pressure
Tools & Technologies
DockerKubernetesZendeskJIRAConfluence
Industry Keywords
Technical SupportField Service EngineeringClient MeetingsProduct FunctionalityPersonal Protective Equipment (PPE)

Tech Stack

Tools & technologies
AWSAzureCloudDNSDockerFirewallsGoogle Cloud PlatformKubernetesLinuxPythonTCP/IP

About the role

Key responsibilities & impact
  • Assist in the installation, configuration, and calibration of UVeye products for clients
  • Provide on-site technical support during product installations
  • Troubleshoot and resolve customer technical issues related to machine performance and software
  • Monitor, maintain, and update systems to ensure continuous product functionality
  • Prepare detailed documentation and reports on installation and calibration activities
  • Act as a technical point of contact for clients during installation, calibration, and troubleshooting
  • Attend occasional in-person client meetings to analyze, troubleshoot, and resolve hardware issues on-site
  • Track and resolve technical issues promptly through effective incident management
  • Provide real-time technical support to Field Service Engineers and Field Support Technicians

Requirements

What you’ll need
  • 3+ years of experience in Tier II support, systems administration, or QA engineering
  • Bachelor’s degree in Computer Science or a related field
  • Proficiency with Linux, Docker, and Kubernetes
  • Strong troubleshooting skills across hardware and software domains
  • Hands-on experience with hardware setup, installation, and calibration
  • Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
  • Experience with cloud platforms like AWS, Azure, or GCP
  • Familiarity with networking equipment (switches, routers, firewalls, load balancers)
  • Comfortable using tools like Zendesk, JIRA, and Confluence
  • Able to work independently and manage multiple priorities under pressure
  • Experience working in startup environments
  • Proficiency in scripting (Bash, Python)
  • Experience with Kubernetes or Docker
  • Ability to work 2nd shift, 12:00pm–8:00pm PT
  • Ability to perform occasional manual tasks such as lifting or carrying up to 40 lbs
  • Ability to work in vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments
  • Ability to travel and use personal protective equipment (PPE) when appropriate

Benefits

Comp & perks
  • Competitive Medical, Dental, Vision
  • Company 401k Match
  • 20 PTO days
  • Company paid holidays
  • Career growth as we scale across the US