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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and systems administration, with a strong focus on troubleshooting hardware and software issues. Proficient in installation, configuration, and calibration of systems, alongside effective incident management and client communication.
Highest-signal resume keywords
Linux ProficiencyDocker ExperienceKubernetes KnowledgeStrong Troubleshooting SkillsCloud Platform Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems AdministrationQA EngineeringScripting (Bash, Python)Networking (TCP/IP, HTTP, DNS, DHCP)Hardware Setup and InstallationCalibration ExperienceTechnical SupportIncident ManagementDocumentation PreparationField Service Support
Soft Skills
Effective CommunicationProblem-SolvingCross-Functional CollaborationClient Relationship Management
Tools & Technologies
ZendeskJIRAConfluenceAWSAzureGCP
Industry Keywords
Tier II SupportStartup EnvironmentNetworking EquipmentField-Based EnvironmentsPPE Usage
Tech Stack
Tools & technologiesAWSAzureCloudDNSDockerFirewallsGoogle Cloud PlatformKubernetesLinuxPythonTCP/IP
About the role
Key responsibilities & impact- Assist in the installation, configuration, and calibration of UVeye products for clients
- Provide on-site technical support during product installations
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Monitor, maintain, and update systems
- Prepare documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person client meetings to analyze, troubleshoot, and resolve hardware issues on-site
- Track and resolve technical issues promptly through effective incident management
- Provide real-time technical support to Field Service Engineers and Field Support Technicians
- Work cross-functionally within the Delivery department
Requirements
What you’ll need- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Hands-on experience with hardware setup, installation, and calibration
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Experience with cloud platforms like AWS, Azure, or GCP
- Familiarity with networking equipment (switches, routers, firewalls, load balancers)
- Comfortable using tools like Zendesk, JIRA, and Confluence
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Ability to work 2nd shift, 12:00pm–8:00pm PT
- Ability to work on-site or in field-based environments, travel, and use PPE when appropriate
- Ability to occasionally lift or carry up to 40 lbs
Benefits
Comp & perks- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days
- Company paid holidays.
- Career growth as we scale across the US.
- Career growth opportunities
- Strategic industry partnerships and groundbreaking advancements