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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support, installation, and troubleshooting of UVeye products, with a strong focus on customer satisfaction and cross-functional collaboration. Proficient in systems administration, networking, and cloud platforms, ensuring optimal product performance and reliability.
Highest-signal resume keywords
3+ Years Experience In Tier II SupportProficiency With LinuxStrong Troubleshooting SkillsExperience With Cloud PlatformsProficiency In Scripting (Bash, Python)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems AdministrationQA EngineeringHardware SetupInstallationCalibrationNetworking (TCP/IP, HTTP, DNS, DHCP)TroubleshootingScripting (Bash, Python)DockerKubernetes
Soft Skills
Team-OrientedCustomer-First MindsetAbility To Manage Multiple PrioritiesIndependent Work
Tools & Technologies
ZendeskJIRAConfluenceAWSAzureGCP
Industry Keywords
Technical SupportIncident ManagementField Service EngineeringStartup EnvironmentsPersonal Protective Equipment (PPE)
Tech Stack
Tools & technologiesAWSAzureCloudDNSDockerFirewallsGoogle Cloud PlatformKubernetesLinuxPythonTCP/IP
About the role
Key responsibilities & impact- Assist with installation, configuration, and calibration of UVeye products for clients
- Provide on-site technical support during product installations
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Monitor, maintain, and update systems to ensure continuous product functionality
- Prepare detailed documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person client meetings to analyze, troubleshoot, and resolve hardware issues on-site
- Track and resolve technical issues promptly through effective incident management
- Provide real-time technical support to Field Service Engineers and Field Support Technicians
- Work cross-functionally within the Delivery department to support product stability, reliability, and customer experience
Requirements
What you’ll need- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Hands-on experience with hardware setup, installation, and calibration
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Team-oriented with a customer-first mindset
- Experience with cloud platforms like AWS, Azure, or GCP
- Familiarity with networking equipment (switches, routers, firewalls, load balancers)
- Comfortable using Zendesk, JIRA, and Confluence
- Able to work independently and manage multiple priorities under pressure
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Experience with Kubernetes or Docker
- Ability to work 2nd shift, 12:00pm–8:00pm PT
- Ability to perform occasional manual tasks, including lifting or carrying up to 40 lbs
- Ability to travel and work in varying environmental conditions
- Ability to use personal protective equipment (PPE) when appropriate
Benefits
Comp & perks- Competitive Medical, Dental, Vision
- Company 401k Match
- 20 PTO days
- Company paid holidays
- Career growth as we scale across the US
- Career growth opportunities
- Cutting-edge technologies in AI, machine learning, and computer vision
- Equal opportunity employment