Vertical Operations Manager – West

UVeye

. Ensure successful execution of delivery, installation, and lifecycle service activities within assigned verticals .

Posted 10/4/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $110,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing field operations and service delivery, ensuring compliance with SLAs and operational metrics while leading cross-functional teams. Proficient in capacity planning, resource allocation, and vendor management within the automotive and fleet service sectors.

Highest-signal resume keywords

Field Operations ManagementService Delivery LeadershipCapacity PlanningVendor ManagementOperational Performance Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service Management (FSM)Resource AllocationOperational ForecastingSLA ComplianceKPI AnalysisHigh-Volume DeploymentInstallation ManagementData-Driven Problem SolvingProject ManagementTechnical Readiness

Soft Skills

Excellent CommunicationStakeholder ManagementEscalation ManagementAnalytical SkillsTeam Leadership

Tools & Technologies

ERP SystemsCRM SystemsField Service Management (FSM) Systems

Certifications & Qualifications

PMPLean Six Sigma

Industry Keywords

AutomotiveFleetRentalDealershipService OperationsInstallation PartnersField Service EngineersSafety ComplianceQuality AssuranceLifecycle Service Activities

Tech Stack

Tools & technologies

ERPPMP

About the role

Key responsibilities & impact

Ensure successful execution of delivery, installation, and lifecycle service activities within assigned verticals
Deliver installations on time, maintain SLA compliance, scale delivery capacity, and achieve target costs
Oversee planning, resource allocation, safety compliance, and quality for installations and maintenance activities
Ensure Rental/Dealership installations are completed within 2 days and Fleet installations within 4 days
Ensure maintenance support visits have a clear scope of work and are completed on time using a first-time-right approach
Act as the operational counterpart to Sales and Implementation teams
Confirm feasibility of sales commitments, identify risks, and translate commitments into executable operational plans
Manage Field Service Engineers and Service Operations Coordinators
Achieve 80% utilization, ensure technical readiness, and develop productive capacity planning
Manage installation partners and contractors and monitor vendor cost, quality, and execution
Achieve operational metrics including on-time delivery, first-time fix rates, and target cost per install
Implement proactive corrective actions
Travel to on-site locations based on business flow

Requirements

What you’ll need

5+ years of experience leading field operations, service delivery, or technical operations teams
Experience managing distributed Field Service Engineers (FSEs) or technical field teams
Experience in the automotive, fleet, rental, dealership, or a similar operational environment
Proven ability to lead cross-functional initiatives across Sales, Customer Success, Implementation, and Operations
Experience with capacity planning, resource allocation, and operational forecasting
Strong understanding of SLAs, KPIs, and operational performance metrics
Experience managing high-volume deployment, installation, or field service projects
Experience managing third-party vendors, contractors, and installation partners
Proficiency with ERP, CRM, or Field Service Management (FSM) systems
Strong analytical and data-driven problem-solving skills
Excellent communication, stakeholder management, and escalation management skills
Travel to on-site locations based on business flow
Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred
PMP, Lean Six Sigma, or other project management certifications are a plus
Ability to work in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments
Ability to perform occasional manual tasks such as lifting or carrying up to 40 lbs
Ability to work in varying environmental conditions and use personal protective equipment (PPE) when appropriate

Benefits

Comp & perks

Competitive Medical, Dental, Vision
Company 401k Match
20 PTO days
Company paid holidays
Career growth as we scale across the US
Bonus eligibility