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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing field operations and service delivery, ensuring compliance with SLAs and operational metrics while leading cross-functional teams. Proficient in capacity planning, resource allocation, and vendor management within the automotive or similar operational environments.
Highest-signal resume keywords
Field Operations LeadershipService Delivery ManagementCapacity PlanningVendor ManagementOperational Performance Metrics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Field Service ManagementResource AllocationOperational ForecastingInstallation ManagementData-Driven Problem Solving
Soft Skills
Excellent CommunicationStakeholder ManagementEscalation Management
Tools & Technologies
ERP SystemsCRM SystemsField Service Management Systems
Certifications & Qualifications
PMPLean Six Sigma
Industry Keywords
AutomotiveFleet ManagementRental ServicesDealership OperationsSLA Compliance
Tech Stack
Tools & technologiesERPPMP
About the role
Key responsibilities & impact- Ensure successful execution of delivery, installation, and lifecycle service activities within assigned Fleet, Rental, or Dealership verticals
- Deliver installations on time, maintain SLA compliance, scale delivery capacity, and achieve target costs
- Oversee planning, resource allocation, safety compliance, and quality for installations and maintenance activities
- Ensure Rental/Dealership installations are completed within 2 days and Fleet installations within 4 days
- Ensure maintenance support visits have a clear scope of work and are completed on time using a first-time-right approach
- Act as the operational counterpart to Sales and Implementation teams
- Confirm feasibility of sales commitments, identify risks, and translate commitments into executable operational plans
- Manage Field Service Engineers and Service Operations Coordinators
- Achieve 80% utilization, ensure technical readiness, and develop productive capacity planning
- Manage installation partners and contractors and monitor vendor cost, quality, and execution
- Achieve operational metrics including on-time delivery, first-time fix rates, and target cost per install through corrective actions
Requirements
What you’ll need- 5+ years of experience leading field operations, service delivery, or technical operations teams
- Experience managing distributed Field Service Engineers (FSEs) or technical field teams
- Experience in the automotive, fleet, rental, dealership, or a similar operational environment
- Proven ability to lead cross-functional initiatives across Sales, Customer Success, Implementation, and Operations
- Experience with capacity planning, resource allocation, and operational forecasting
- Strong understanding of SLAs, KPIs, and operational performance metrics
- Experience managing high-volume deployment, installation, or field service projects
- Experience managing third-party vendors, contractors, and installation partners
- Proficiency with ERP, CRM, or Field Service Management (FSM) systems
- Strong analytical and data-driven problem-solving skills
- Excellent communication, stakeholder management, and escalation management skills
- Travel to on-site locations based on business flow
- Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred
- PMP, Lean Six Sigma, or other project management certifications are a plus
Benefits
Comp & perks- Competitive Medical, Dental, Vision
- Company 401k Match
- 20 PTO days
- Company paid holidays
- Career growth as we scale across the US
- Bonus eligibility