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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while effectively coordinating courier operations and logistics. Proficient in administrative support functions, including scheduling, timekeeping, and policy development.
Highest-signal resume keywords
Courier Operations ExperienceLogistics CoordinationMicrosoft Office Suite ProficiencyExcellent Written And Verbal CommunicationCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Logistics CoordinationTimekeepingAdministrative SupportSchedulingPolicy Development
Soft Skills
Highly OrganizedDetail OrientedExcellent CommunicationCustomer Service Orientation
Tools & Technologies
Microsoft WindowsMicrosoft Office SuiteSmartphonesMobile Devices
Industry Keywords
Courier ServicesFleet SupportOperational EnvironmentSpecimen Chain-Of-CustodyRecruiting Activities
About the role
Key responsibilities & impact- Serve as the primary administrative point of contact for the Reference Lab Services Courier Division
- Conduct communications between the courier team and internal and external partners
- Coordinate operational communications with clients, including service interruption notifications, specimen chain-of-custody verification, and policy changes
- Monitor courier call-outs, locate substitute couriers, and provide schedule updates
- Answer division telephones and central email communications
- Resolve client questions and issues and escalate matters when necessary
- Contact couriers to schedule specimen retrievals and deliveries
- Coordinate third-party courier services when necessary
- Assist leadership with candidate phone screens and interview scheduling
- Update weekly staffing schedules
- Assist with bi-annual vacation bids
- Input and reconcile weekly timekeeping
- Monitor shift punctuality and produce regular updates for division leadership
- Perform complex administrative support functions with delegated authority
- Assist with creating and refining procedures and protocols
- Oversee readiness and proper use of office equipment and report maintenance needs
- Schedule team meetings
- Assist in writing and editing administrative guidelines and policy
- Participate in courier recruiting activities, including résumé reviews and phone screens
Requirements
What you’ll need- High school graduation or equivalent AND two (2) years of experience in courier operations, logistics coordination, fleet support, or administrative support within a similar operational environment OR equivalent education or experience
- Prior experience in courier or professional driving, operations, or logistics
- Proficient with Microsoft Windows and Office Suite, including Word, Excel, Teams, and Outlook
- Proficient with smartphones and mobile devices used for courier communication and basic workflow tasks
- Excellent written and verbal communication skills
- Excellent customer service skills
- Highly organized and detail oriented, with the ability to coordinate multiple priorities in a fast-paced and demanding role
- Ability to respond to Fleet Services requests for maintenance and repairs and ensure vehicles are delivered promptly
- Ability to schedule team meetings
- Ability to assist in writing and editing administrative guidelines and policy
- Ability to participate in courier recruiting activities, including résumé reviews and phone screens
Benefits
Comp & perks- Monthly accrual of vacation and sick time
- 12 paid holidays annually
- State Employee Tuition Exemption Program covering up to 6 credits of qualifying coursework per quarter at the University of Washington or other participating colleges or universities
- Fully subsidized public transit pass (U-PASS)
- Healthcare, dental, disability, retirement, and other plan options
- Comprehensive free wellness programming, including fitness, nutrition, financial literacy, and stress-reduction classes
- Opportunities for professional growth
- Inclusive, respectful, and welcoming work environment