Program Coordinator

• Serve as the primary administrative point of contact for the Reference Lab Services Courier Division
• Conduct communications between the courier team and internal and external partners
• Coordinate operational communications with clients, including service interruption notifications, specimen chain-of-custody verification, and policy changes
• Monitor courier call-outs, locate substitute couriers, and provide schedule updates
• Answer division telephones and central email communications
• Resolve client questions and issues and escalate matters when necessary
• Contact couriers to schedule specimen retrievals and deliveries
• Coordinate third-party courier services when necessary
• Assist leadership with candidate phone screens and interview scheduling
• Update weekly staffing schedules
• Assist with bi-annual vacation bids
• Input and reconcile weekly timekeeping
• Monitor shift punctuality and produce regular updates for division leadership
• Perform complex administrative support functions with delegated authority
• Assist with creating and refining procedures and protocols
• Oversee readiness and proper use of office equipment and report maintenance needs
• Schedule team meetings
• Assist in writing and editing administrative guidelines and policy
• Participate in courier recruiting activities, including résumé reviews and phone screens