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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and coaching abilities to drive team performance in sales and customer service. Proficient in analyzing performance metrics and ensuring compliance with TCPA, Mini-TCPA, and DNC regulations.
Highest-signal resume keywords
Outbound Sales ExperienceCRM Software UtilizationLeadership and CoachingTCPA Compliance KnowledgePerformance Metrics Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales AchievementProductivity GoalsPerformance Metrics AnalysisConflict ResolutionCoaching and Mentoring
Soft Skills
Outstanding Verbal CommunicationOutstanding Written CommunicationAbility to Thrive in Fast-Paced Environment
Tools & Technologies
CRM SoftwareDialer PlatformsMS OfficeLead Management Systems
Industry Keywords
TelemarketingVacation OwnershipHospitalityContact Center OperationsCompliance Regulations
About the role
Key responsibilities & impact- Monitor daily team performance to ensure sales, tour generation, and productivity goals are achieved
- Partner with the Contact Center Manager to achieve sales, quality, productivity, and compliance objectives
- Analyze individual and team performance metrics and recommend improvement strategies
- Support promotional campaigns
- Reinforce adherence to company policies and regulations, including TCPA, Mini-TCPA, and DNC requirements
- Provide daily leadership to assigned Travel Coordinators
- Conduct side-by-side coaching sessions
- Deliver one-on-one performance meetings
- Handle complex customer escalations
- Assist with interviewing, onboarding, and training new team members
Requirements
What you’ll need- Minimum one (1) year of successful experience in outbound sales, telemarketing, vacation ownership, hospitality, customer service, or contact center operations
- Proven track record of achieving sales and productivity goals
- Strength in utilizing CRM software, dialer platforms, MS Office, and lead management systems
- Ability to resolve conflicts
- Outstanding verbal and written communication
- Ability to thrive in a fast-paced, performance-driven environment
- Previous leadership, mentoring, coaching, or supervisory experience preferred
- Knowledge of TCPA, Mini-TCPA, and Do Not Call (DNC) requirements
Benefits
Comp & perks- Developing team members and fostering a positive, collaborative work environment focused on continuous improvement
- Employee development opportunities
- Autonomy and ownership in handling complex customer escalations and implementing employee action plans
- Training and onboarding support
- Modern CRM platforms, dialer systems, and lead management software