Vacatia

Call Center Representative

• Serve as the primary point of contact for owners and potential new customers
• Drive sales and customer engagement through professional inbound and outbound phone interactions
• Entice owners and potential customers to schedule vacations
• Overcome objections to secure vacation package payments
• Operate dialer systems, lead management software, and CRM platforms
• Accurately document customer interactions and agreements
• Establish professional rapport to build excitement and confidence in the virtual process and vacation ownership experience
• Convert qualified prospects into confirmed vacation package sales
• Support one of four roles: Initial Contact Person, Activations Agent, Travel Coordinator, or Tour Confirmer

Contact Center Agent

• Serve as the primary point of contact for owners and potential new customers
• Drive sales and customer engagement through inbound and outbound phone interactions
• Encourage owners and potential customers to schedule vacations
• Overcome objections to secure vacation package payments
• Operate dialer systems, lead management software, and CRM platforms
• Accurately document customer interactions and agreements
• Establish professional rapport and build excitement and confidence in the virtual process and vacation ownership experience
• Convert qualified prospects into confirmed vacation package sales
• Work independently and collaboratively in a professional environment

• Serve as the primary point of contact for owners and potential new customers
• Drive sales and customer engagement through inbound and outbound phone interactions
• Entice owners and potential customers to schedule vacations
• Overcome objections to secure vacation package payments
• Operate dialer systems, lead management software, and CRM platforms
• Accurately document customer interactions and agreements
• Establish professional rapport with customers
• Build excitement and confidence in the virtual process and vacation ownership experience
• Convert qualified prospects into confirmed vacation package sales
• Fill one of four roles: Initial Contact Person, Activations Agent, Travel Coordinator, or Tour Confirmer

Contact Center Agents

• Drive sales and customer engagement through inbound and outbound phone interactions
• Serve as the primary point of contact for owners and potential new customers
• Entice owners and potential customers to schedule vacations
• Overcome objections to secure package payments
• Operate dialer systems, lead management software, and CRM platforms
• Accurately document customer interactions and agreements
• Establish professional rapport and build excitement and confidence in the virtual process and vacation ownership experience
• Fill one of four roles: Initial Contact Person, Activations Agent, Travel Coordinator, or Tour Confirmer

• Serve as the primary point of contact for owners and potential new customers
• Drive sales and customer engagement through professional inbound and outbound phone interactions
• Entice owners and potential customers to schedule vacations
• Overcome objections to secure package payments
• Operate dialer systems, lead management software, and CRM platforms
• Accurately document customer interactions and agreements
• Establish professional rapport to build excitement and confidence in the virtual process and vacation ownership experience
• Convert qualified prospects into confirmed vacation package sales
• Work across the Initial Contact Person, Activations Agent, Travel Coordinator, and Tour Confirmer functions

• Serve as the primary point of contact for owners and potential new customers
• Drive sales and customer engagement through inbound and outbound phone interactions
• Entice owners and potential customers to schedule vacations
• Overcome objections and secure vacation package payments
• Operate dialer systems, lead management software, and CRM platforms
• Accurately document customer interactions and agreements
• Establish professional rapport and build customer excitement and confidence in the virtual process and vacation ownership experience
• Convert qualified prospects into confirmed vacation package sales

• Serve as the primary point of contact for owners and potential new customers
• Drive sales and customer engagement through inbound and outbound phone interactions
• Encourage owners and potential customers to schedule vacations
• Overcome objections and secure vacation package payments
• Operate dialer systems, lead management software, and CRM platforms
• Accurately document customer interactions and agreements
• Establish professional rapport and build excitement and confidence in the virtual process and vacation ownership experience
• Support Initial Contact Person, Activations Agent, Travel Coordinator, and Tour Confirmer functions

• Serve as the primary point of contact for owners and potential new customers
• Drive sales and customer engagement through inbound and outbound phone interactions
• Persuade owners and potential customers to schedule vacations
• Overcome objections to secure vacation package payments
• Operate dialer systems, lead management software, and CRM platforms
• Accurately document customer interactions and agreements
• Establish professional rapport and build excitement and confidence in the virtual process and vacation ownership experience
• Convert qualified prospects into confirmed vacation package sales

• Serve as the primary point of contact for owners and potential new customers
• Drive sales and customer engagement through inbound and outbound phone interactions
• Entice owners and potential customers to schedule vacations
• Overcome objections and secure vacation package payments
• Operate dialer systems, lead management software, and CRM platforms
• Accurately document customer interactions and agreements
• Establish professional rapport and build excitement and confidence in the virtual process and vacation ownership experience
• Convert qualified prospects into confirmed vacation package sales
• Support roles including Initial Contact Person, Activations Agent, Travel Coordinator, and Tour Confirmer

Learning and Development

• Lead learning programs from needs assessment and strategy through design, implementation, measurement, and continuous improvement
• Design learner-centered onboarding, technical, service, and leadership programs grounded in adult learning principles and real-world job performance
• Create courses, facilitator guides, microlearning, videos, simulations, assessments, certification tools, and job aids using Articulate 360 and other modern technologies
• Establish measures of skill acquisition, behavior change, role readiness, and operational impact, including CSAT and first-contact resolution
• Manage curriculum governance, content review cycles, version control, design standards, and reusable learning assets
• Support Owner Care, Owner Success, Club Vacatia, retention, escalations, service excellence, leadership development, systems, and other critical capabilities
• Partner with Owner Experience leaders, subject matter experts, and the Training & Learning team

Senior Learning Experience Designer

Salesforce Administrator

• Own Salesforce configuration across page layouts, flows, permissions, automation, and related platform capabilities
• Translate business requirements into scalable, intuitive, and maintainable Salesforce solutions
• Serve as Salesforce subject matter expert and primary owner of the Service Cloud Voice with AWS Connect telephony environment
• Maintain platform usability while balancing immediate business needs with long-term scalability and maintainability
• Build and maintain automation using Flow Builder, including screen flows and scheduled flows
• Manage data imports, updates, transformations, and integrity using Data Loader, Import Wizard, and ETL tools
• Establish and maintain Salesforce data quality and governance standards
• Identify opportunities to automate manual processes and improve operational efficiency
• Manage Salesforce security using profiles, permission sets, sharing rules, organization-wide defaults, and related controls
• Advocate for transitioning from profile-heavy access models to permission-set-driven access
• Ensure appropriate user access while protecting sensitive information and maintaining governance
• Configure and troubleshoot Salesforce Service Cloud Voice integrated with AWS Connect
• Support Unified Routing and skill-based Omni-Channel routing
• Troubleshoot call flows, routing, telephony integrations, and related user issues
• Partner with stakeholders to improve customer and agent experiences
• Stay current on Salesforce releases and evaluate new capabilities
• Streamline processes, eliminate technical debt, and improve user experience
• Collaborate with technical teams on development practices, including Git and GitHub

Senior Salesforce Administrator

• Own Salesforce configuration across page layouts, flows, permissions, automation, and related platform capabilities
• Translate business requirements into scalable, intuitive, and maintainable Salesforce solutions
• Serve as the Salesforce subject matter expert and primary owner of the Service Cloud Voice with AWS Connect telephony environment
• Maintain platform usability while balancing immediate business needs with long-term scalability and maintainability
• Build and maintain automation using Flow Builder, including screen flows and scheduled flows
• Manage data imports, updates, transformations, and integrity using Data Loader, Import Wizard, and ETL tools
• Establish and maintain data quality and governance standards
• Identify opportunities to automate manual processes and improve operational efficiency
• Manage Salesforce security using profiles, permission sets, sharing rules, organization-wide defaults, and related controls
• Lead best practices for transitioning to permission-set-driven access
• Ensure appropriate user access, data protection, and governance
• Configure and troubleshoot telephony functionality within Salesforce
• Support Unified Routing and skill-based Omni-Channel routing
• Troubleshoot call flows, routing, telephony integrations, and user issues
• Partner with stakeholders to improve customer and agent experiences
• Stay current on Salesforce releases and evaluate new capabilities
• Identify opportunities to streamline processes, eliminate technical debt, and improve user experience
• Collaborate with technical teams on development practices, including Git and GitHub

• Serve as the primary point of contact for owners and potential new customers
• Drive sales and customer engagement through inbound and outbound phone interactions
• Encourage owners and potential customers to schedule vacations
• Overcome objections to secure package payments
• Operate dialer systems, lead management software, and CRM platforms
• Accurately document customer interactions and agreements
• Establish professional rapport and build excitement and confidence in the virtual process and vacation ownership experience
• Support Initial Contact Person, Activations Agent, Travel Coordinator, and Tour Confirmer functions

Agent

• Handle inbound and outbound sales calls to promote vacation packages
• Qualify customers based on company and tour requirements
• Present package offers, overcome objections, and close sales
• Process payments, activate packages, and schedule tours/travel dates
• Provide accurate disclosures and maintain compliance standards
• Update CRM records and document customer interactions
• Deliver excellent customer service and maintain professional communication
• Achieve sales, conversion, quality, and productivity goals
• Collaborate with Verification, Credit, Reservations, and QA teams as needed

Activations Agent

Administrative Assistant

• Create, modify, update, and maintain guest reservations within company systems
• Process reservation changes, cancellations, reschedules, and guest requests accurately and efficiently
• Verify reservation accuracy, guest eligibility, promotional requirements, and applicable program guidelines
• Audit reservation records for completeness, accuracy, and compliance
• Support reservation reconciliation and exception-management activities
• Assist with reservation-related inquiries and issue resolution
• Maintain accurate reservation documentation and guest records
• Ensure all reservation activity is properly documented within applicable systems
• Support inbound and outbound guest communications
• Manage leads, reporting, data maintenance, revenue generation, and operational support activities
• Work closely with leadership, sales, marketing, operations, and contact center teams
• Support business objectives, optimize workflow efficiency, enhance the guest experience, and contribute to organizational performance