Senior Learning Experience Designer

Vacatia

. Lead learning programs from needs assessment and strategy through design, implementation, measurement, and continuous improvement .

Posted 9/25/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in instructional design and learning development, with a strong focus on adult learning principles and the ability to create engaging learning experiences using Articulate 360. Proven track record in managing complex learning initiatives and measuring their impact on performance and operational outcomes.

Highest-signal resume keywords

Instructional DesignAdult Learning TheoryArticulate 360Project ManagementLearning Experience Design

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Needs AnalysisCurriculum Lifecycle ManagementPerformance ConsultingDigital Learning SolutionsBlended Learning SolutionsAssessment DesignMicrolearning DevelopmentSimulation CreationCertification Tools DevelopmentVisual Communication

Soft Skills

FacilitationStakeholder ManagementMentoringWriting

Tools & Technologies

Articulate RiseArticulate StorylineAI Tools in Instructional Design

Industry Keywords

HospitalityTravelCustomer ServiceContact-Center Environments

About the role

Key responsibilities & impact

Lead learning programs from needs assessment and strategy through design, implementation, measurement, and continuous improvement
Design learner-centered onboarding, technical, service, and leadership programs grounded in adult learning principles and real-world job performance
Create courses, facilitator guides, microlearning, videos, simulations, assessments, certification tools, and job aids using Articulate 360 and other modern technologies
Establish measures of skill acquisition, behavior change, role readiness, and operational impact, including CSAT and first-contact resolution
Manage curriculum governance, content review cycles, version control, design standards, and reusable learning assets
Support Owner Care, Owner Success, Club Vacatia, retention, escalations, service excellence, leadership development, systems, and other critical capabilities
Partner with Owner Experience leaders, subject matter experts, and the Training & Learning team

Requirements

What you’ll need

Bachelor’s degree in Instructional Design, Learning and Development, Human Resources, Education, or a related discipline—or equivalent professional experience
At least 10 years of progressive experience in instructional design and learning development
Demonstrated ability to lead complex initiatives from concept through evaluation
Advanced knowledge of adult learning theory, learning experience design, needs analysis, performance consulting, and curriculum lifecycle management
High proficiency with Articulate 360, including Rise and Storyline
Experience creating instructor-led, virtual, digital, and blended learning solutions
Strong project management, facilitation, consulting, writing, visual communication, stakeholder management, and mentoring capabilities
Experience using AI tools in instructional design preferred
Experience within hospitality, travel, customer service, or contact-center environments preferred
Portfolio demonstrating high-quality instructional design work strongly preferred
Periodic travel may be required

Benefits

Comp & perks

Meaningful learning initiatives with direct impact on employee performance and the owner experience
Instructor-led, digital, blended, and experiential learning solutions
Collaboration with leaders and subject matter experts across Owner Experiences, Operations, Product, and HR
Opportunities to explore AI-enabled learning tools, simulations, video, and personalized learning
Mentoring and strengthening the capabilities of the broader Training & Learning team
Equal Opportunity Employer supporting a diverse workforce