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Vacatia

Senior Salesforce Administrator

Vacatia

. Own Salesforce configuration across page layouts, flows, permissions, automation, and related platform capabilities .

Posted 9/25/2026full-timeRemote • Oregon • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive Salesforce Administration expertise, including configuration, automation, and security management. Proficient in Flow Builder, data tools, and telephony integrations, with a strong focus on improving operational efficiency and user experience.

Highest-signal resume keywords
Salesforce AdministrationFlow BuilderSalesforce Security ModelAWS ConnectOmni-Channel Routing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Salesforce ConfigurationData LoaderETL ToolsPermission SetsAutomationReports and FormulasTelephony FunctionalityGitGitHubApex
Soft Skills
Strong Communication SkillsStakeholder Collaboration
Tools & Technologies
Salesforce Service Cloud VoiceAWS ConnectFlow BuilderData LoaderImport Wizard
Certifications & Qualifications
Salesforce Administrator Certification (ADM-201)Advanced Administrator Certification
Industry Keywords
Customer-Facing EnvironmentsHospitalityReal EstateSubscription-Based BusinessesMulti-Org Salesforce Environment

Tech Stack

Tools & technologies
AWSCloudETL

About the role

Key responsibilities & impact
  • Own Salesforce configuration across page layouts, flows, permissions, automation, and related platform capabilities
  • Translate business requirements into scalable, intuitive, and maintainable Salesforce solutions
  • Serve as the Salesforce subject matter expert and primary owner of the Service Cloud Voice with AWS Connect telephony environment
  • Maintain platform usability while balancing immediate business needs with long-term scalability and maintainability
  • Build and maintain automation using Flow Builder, including screen flows and scheduled flows
  • Manage data imports, updates, transformations, and integrity using Data Loader, Import Wizard, and ETL tools
  • Establish and maintain data quality and governance standards
  • Identify opportunities to automate manual processes and improve operational efficiency
  • Manage Salesforce security using profiles, permission sets, sharing rules, organization-wide defaults, and related controls
  • Lead best practices for transitioning to permission-set-driven access
  • Ensure appropriate user access, data protection, and governance
  • Configure and troubleshoot telephony functionality within Salesforce
  • Support Unified Routing and skill-based Omni-Channel routing
  • Troubleshoot call flows, routing, telephony integrations, and user issues
  • Partner with stakeholders to improve customer and agent experiences
  • Stay current on Salesforce releases and evaluate new capabilities
  • Identify opportunities to streamline processes, eliminate technical debt, and improve user experience
  • Collaborate with technical teams on development practices, including Git and GitHub

Requirements

What you’ll need
  • 5–7 years of hands-on Salesforce Administration experience
  • Salesforce Administrator Certification (ADM-201)
  • Strong proficiency with Flow Builder, including screen flows and scheduled flows
  • Experience with Salesforce data tools such as Data Loader, Import Wizard, or third-party ETL solutions
  • Strong understanding of Salesforce's security model, including profiles, permission sets, sharing rules, and OWD
  • Demonstrated experience implementing and advocating for permission-set-driven access models
  • Ability to build clear, logical, and easy-to-understand reports and formulas
  • Strong communication skills and confidence explaining long-term solution tradeoffs
  • Experience with AWS Connect Call Center technology and Unified Routing
  • Experience with skill-based Omni-Channel routing within Service Cloud Voice
  • Experience troubleshooting telephony functionality within Salesforce
  • Experience with, or willingness to become proficient in, Git and GitHub
  • Preferred: additional Salesforce certifications, including Advanced Administrator
  • Preferred: experience administering Sales Cloud, Experience Cloud, and Slack
  • Preferred: familiarity with AppExchange managed packages
  • Preferred: basic understanding of Apex and Lightning Web Components, with ability to read and troubleshoot code
  • Preferred: experience supporting a multi-org or enterprise Salesforce environment
  • Preferred: experience in hospitality, real estate, subscription-based businesses, or other complex customer-facing environments

Benefits

Comp & perks
  • Participate in the Salesforce ecosystem through Trailblazer communities, Dreamforce, certifications, and ongoing development
  • Community learning and professional development opportunities
  • Remote work arrangement