Senior Salesforce Administrator

Vacatia

. Own Salesforce configuration across page layouts, flows, permissions, automation, and related platform capabilities .

Posted 9/25/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive Salesforce Administration expertise, including configuration, automation, and security management. Proficient in Flow Builder, Data Loader, and AWS Connect, with a focus on enhancing user experience and operational efficiency.

Highest-signal resume keywords

Salesforce Administration ExperienceSalesforce Administrator Certification (ADM-201)Flow Builder ProficiencyAWS Connect ExperienceSalesforce Security Model Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ConfigurationFlow BuilderData LoaderETL ToolsSalesforce Security ManagementTelephony TroubleshootingReport BuildingApex UnderstandingLightning Web ComponentsOmni-Channel Routing

Soft Skills

Stakeholder CollaborationProblem SolvingProcess Improvement

Tools & Technologies

Salesforce Service Cloud VoiceAWS ConnectGitGitHubAppExchange

Certifications & Qualifications

Salesforce Administrator Certification (ADM-201)Advanced Administrator Certification

Industry Keywords

HospitalityReal EstateSubscription-Based BusinessesCustomer-Facing Environments

Tech Stack

Tools & technologies

AWSCloudETL

About the role

Key responsibilities & impact

Own Salesforce configuration across page layouts, flows, permissions, automation, and related platform capabilities
Translate business requirements into scalable, intuitive, and maintainable Salesforce solutions
Serve as Salesforce subject matter expert and primary owner of the Service Cloud Voice with AWS Connect telephony environment
Maintain platform usability while balancing immediate business needs with long-term scalability and maintainability
Build and maintain automation using Flow Builder, including screen flows and scheduled flows
Manage data imports, updates, transformations, and integrity using Data Loader, Import Wizard, and ETL tools
Establish and maintain Salesforce data quality and governance standards
Identify opportunities to automate manual processes and improve operational efficiency
Manage Salesforce security using profiles, permission sets, sharing rules, organization-wide defaults, and related controls
Advocate for transitioning from profile-heavy access models to permission-set-driven access
Ensure appropriate user access while protecting sensitive information and maintaining governance
Configure and troubleshoot Salesforce Service Cloud Voice integrated with AWS Connect
Support Unified Routing and skill-based Omni-Channel routing
Troubleshoot call flows, routing, telephony integrations, and related user issues
Partner with stakeholders to improve customer and agent experiences
Stay current on Salesforce releases and evaluate new capabilities
Streamline processes, eliminate technical debt, and improve user experience
Collaborate with technical teams on development practices, including Git and GitHub

Requirements

What you’ll need

5–7 years of hands-on Salesforce Administration experience
Salesforce Administrator Certification (ADM-201)
Strong proficiency with Flow Builder, including screen flows and scheduled flows
Experience with Data Loader, Import Wizard, or third-party ETL solutions
Strong understanding of Salesforce security models, including profiles, permission sets, sharing rules, and organization-wide defaults (OWD)
Experience implementing permission-set-driven access models
Ability to build clear reports and formulas
Experience with AWS Connect Call Center technology and Unified Routing
Experience with skill-based Omni-Channel routing within Service Cloud Voice
Experience troubleshooting Salesforce telephony functionality
Experience with, or willingness to become proficient in, Git and GitHub
Additional Salesforce certifications, including Advanced Administrator, preferred
Experience administering Sales Cloud, Experience Cloud, and Slack preferred
Familiarity with AppExchange managed packages preferred
Basic understanding of Apex and Lightning Web Components preferred
Experience supporting a multi-org or enterprise Salesforce environment preferred
Experience in hospitality, real estate, subscription-based businesses, or other complex customer-facing environments preferred

Benefits

Comp & perks

Opportunity to own a critical Salesforce platform
Direct impact on how teams operate, collaborate, and serve customers
Participation in Trailblazer communities, Dreamforce, certifications, and ongoing development
Community learning and other professional development opportunities