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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of mortgage lending processes, including origination and processing, while effectively managing a team of Mortgage Loan Officers to achieve sales goals and maintain regulatory compliance.
Highest-signal resume keywords
Mortgage Origination ExperienceMortgage Sales ManagementKnowledge of Mortgage Documentation RequirementsRegulatory Compliance ExpertiseStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage LendingMortgage ProcessingSales ManagementFinancial AnalysisMortgage Forms PreparationProblem SolvingOrganizational SkillsAttention to DetailMath AptitudeNMLS Registration
Soft Skills
Team PlayerMotivational SkillsOral CommunicationWritten Communication
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointEmailInternet
Industry Keywords
Financial ServicesReal Estate RegulationsConventional Loan ProgramsGovernment Loan ProgramsBSA TrainingOFAC Training
About the role
Key responsibilities & impact- Oversee the Mortgage Loan Officer team and manage the mortgage application process
- Manage the mortgage pipeline and Loan Officer service delivery expectations
- Make mortgage sales directly and through assigned staff to achieve origination and budget goals
- Collaborate with Membership Development and Branch Management teams to develop relationships with CPAs, builders, real estate brokers, and other centers of influence
- Manage the mortgage sales function by setting production goals and ensuring goals are met
- Assist with establishing monthly and annual closed loan goals and appropriate staffing levels
- Review MLO pipelines, ensure files progress appropriately, and resolve bottlenecks
- Develop and implement mortgage operations process improvements
- Ensure cross-promotion of VACU depository services, mortgage origination, seminars, consumer lending, investment advisory, insurance, title and settlement, and real estate services
- Maintain product, guideline, and pricing knowledge and assist with new products and promotions
- Conduct staff performance reviews; mentor, advise, train, and recruit Mortgage Loan Officers
- Maintain mortgage policies, procedures, controls, and regulatory compliance
- Interview members regarding first mortgage qualifications and products, and explain mortgage and homeownership processes
- Act as member contact from application through closing and resolve escalated issues
- Maintain cooperative relationships with mortgage, branch, contact center, and affiliate managers
- Complete required BSA and OFAC training and report suspicious activity to Security
- Perform other duties assigned by management
Requirements
What you’ll need- High School Graduate
- Significant mortgage origination and processing experience with full range of knowledge of mortgage lending, including conventional and government loan programs, pricing and insurance guidelines
- Significant mortgage sales management experience required
- Must know and understand preparation of various mortgage forms for each type of mortgage
- Excellent knowledge of mortgage documentation requirements and federal, state, and local real estate regulations required
- Strong PC skills required, with demonstrated proficiency with Microsoft Word, Excel, PowerPoint, Internet, e-mail, and voice mail
- Experience in the financial services industry required
- Must be able to register with NMLS
- Excellent oral and written communication skills
- Strong math aptitude with ability to analyze financial information
- Superior sales ability demonstrated by consistently high monthly closed loan volume in multiple interest rate environments
- Excellent problem solving, organizational skills, and attention to detail
- Must be a team player and able to motivate a sales staff
- Ability to sit for long periods of time
- Infrequent lifting or carrying of objects up to 10 pounds
Benefits
Comp & perks- Overtime and/or Saturday hours may be required