VACU

Sales

• Oversee the Mortgage Loan Officer team and manage the mortgage application process
• Manage the mortgage pipeline and Loan Officer service delivery expectations
• Make mortgage sales directly and through assigned staff to achieve origination and budget goals
• Collaborate with Membership Development and Branch Management teams to develop relationships with CPAs, builders, real estate brokers, and other centers of influence
• Manage the mortgage sales function by setting production goals and ensuring goals are met
• Assist with establishing monthly and annual closed loan goals and appropriate staffing levels
• Review MLO pipelines, ensure files progress appropriately, and resolve bottlenecks
• Develop and implement mortgage operations process improvements
• Ensure cross-promotion of VACU depository services, mortgage origination, seminars, consumer lending, investment advisory, insurance, title and settlement, and real estate services
• Maintain product, guideline, and pricing knowledge and assist with new products and promotions
• Conduct staff performance reviews; mentor, advise, train, and recruit Mortgage Loan Officers
• Maintain mortgage policies, procedures, controls, and regulatory compliance
• Interview members regarding first mortgage qualifications and products, and explain mortgage and homeownership processes
• Act as member contact from application through closing and resolve escalated issues
• Maintain cooperative relationships with mortgage, branch, contact center, and affiliate managers
• Complete required BSA and OFAC training and report suspicious activity to Security
• Perform other duties assigned by management

Explore Mortgage Sales Director at VACU. Review requirements and application details.

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Mortgage Sales Director