FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Specialist
Vail Health. Resolve patient and insurance issues through phone calls, voicemails, correspondence, and work with walk-in patients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient account management, including payment processing, billing, and effective communication with patients and insurance providers. Proficient in resolving issues and documenting account activities within a healthcare setting.
Highest-signal resume keywords
Patient Account ManagementPayment ProcessingBillingCustomer ServiceHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment EntryCash PostingAccount VerificationIssue ResolutionDocumentation
Soft Skills
CommunicationCollaborationProblem-Solving
Tools & Technologies
Patient Accounting System
Industry Keywords
HealthcareInsurancePatient Follow-UpAdmissions
About the role
Key responsibilities & impact- Resolve patient and insurance issues through phone calls, voicemails, correspondence, and work with walk-in patients
- Verify patient account balances, take payments, and enter payments into the system
- Communicate and collaborate with team members for account resolution
- Process mail and patient refunds as needed
- Perform cash posting, billing, and patient follow-up as needed
- Handle 95% of calls presented to individual Customer Service Call Center queues
- Fully document account activity in the patient accounting system
Requirements
What you’ll need- One year of health care experience preferred, either with a physician, a hospital, or in admissions
- Must be able to live and work primarily in one of the listed states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, or WI
Benefits
Comp & perks- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
- Medical insurance
- Dental insurance
- Vision insurance
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
- Up to five weeks of paid time off in the first year, increasing each year
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance