Vail Health

Customer Support

• Resolve patient and insurance issues through phone calls, voicemails, correspondence, and work with walk-in patients
• Verify patient account balances, take payments, and enter payments into the system
• Communicate and collaborate with team members for account resolution
• Process mail and patient refunds as needed
• Perform cash posting, billing, and patient follow-up as needed
• Handle 95% of calls presented to individual Customer Service Call Center queues
• Fully document account activity in the patient accounting system

Customer Service Specialist