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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient care management, including maintaining accurate electronic health records and effective communication with clinical teams. Holds relevant medical certifications and adheres to HIPAA compliance and medical terminology standards.
Highest-signal resume keywords
Certified Medical Assistant (CMA)Electronic Health Records (EHR)HIPAA CompliancePatient Care ManagementMedical Terminology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient CareAdministrative DutiesDocumentationRefill Request ProcessingCommunication with Providers
Soft Skills
Professional CommunicationTeam CollaborationProblem-Solving
Tools & Technologies
Patient PortalEHR Systems
Certifications & Qualifications
Certified Medical Assistant (CMA)Registered Medical Assistant (RMA)National Certified Medical Assistant (NCMA)Certified Clinical Medical Assistant (CCMA)Medical Assistant Certification (MAC)
Industry Keywords
HIPAA ComplianceOSHA RegulationsJust Culture PrinciplesPatient Records Management
About the role
Key responsibilities & impact- Independently assist providers and clinical teams with patient care
- Maintain patient records and complete administrative duties supporting patient care management
- Field patient phone calls and voicemails promptly and professionally
- Address patient portal and EHR messages within provider- and leadership-established timeframes
- Communicate patient questions and concerns to providers or team members
- Receive and appropriately process patient refill requests
- Send unprocessable refill requests to providers with necessary information
- Manage and route provider patient portal messages within the EHR
- Close the loop with patients regarding requests, questions, results, and concerns
- Ensure accurate documentation in patients’ electronic health records
- Communicate with the clinical care team as needed
- Role-model Just Culture principles and organizational values
Requirements
What you’ll need- Basic knowledge of medical terminology, medical equipment, HIPAA compliance, and OSHA rules and regulations required
- 2 years of experience with applicable patient care and administrative duties preferred
- One of the following certifications or licenses is required: Certified Medical Assistant (CMA) by AAMA; Registered Medical Assistant (RMA) by AMT; National Certified Medical Assistant (NCMA) by NCCT; Certified Clinical Medical Assistant (CCMA) by NHA; Medical Assistant Certification (MAC) by AMCA; Nationally Registered Certified Medical Assistant by NAHP; State of Colorado Emergency Medical Technician license; State of Colorado Licensed Registered Nurse or valid compact state license; State of Colorado Licensed Practical Nurse or valid compact state license; State of Colorado Certified Nurse Aide license
- Must be HIPAA compliant
- Must live and work primarily in one of the listed states: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin
Benefits
Comp & perks- Wellbeing reimbursement funds
- 403(b) contribution eligibility