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Vaillant Group

Technical Helpdesk Expert, Connectivity

Vaillant Group

. Support installers and end customers in using connected solutions .

Posted 11/6/2026full-timeDrogenbos • BelgiumMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and customer service, with a strong focus on resolving connectivity issues and enhancing user experience through effective communication and collaboration. Proficient in managing technical cases and utilizing ticketing systems to streamline support processes.

Highest-signal resume keywords
Technical Support ExperienceAnalytical SkillsSalesforce KnowledgeProactive CommunicationMultilingual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportConnectivity Issue ResolutionDevice ConfigurationCloud Platform ManagementTicketing System Management
Soft Skills
Clear CommunicationSolution-Oriented MindsetCuriosityStructured Problem Solving
Tools & Technologies
SalesforceTicketing System
Industry Keywords
Customer ExperienceConnected SolutionsTechnical CasesDigital ChannelsInternational Communication

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Support installers and end customers in using connected solutions
  • Serve as the first point of contact for installers, technicians, and end customers
  • Help users get the most out of smart and connected solutions
  • Identify connectivity issues
  • Guide users through the configuration of devices, internet connections, applications, and cloud platforms
  • Manage technical cases from start to finish via the ticketing system
  • Ensure clear, professional, and proactive communication with all stakeholders
  • Collaborate with experienced specialists and internal experts to resolve complex technical issues
  • Identify recurring challenges and share insights to improve products, processes, and services
  • Provide a positive customer experience by phone, through digital channels, or via tickets

Requirements

What you’ll need
  • Experience in a technical support, IT helpdesk, or customer service environment is an advantage
  • Motivated candidates with a strong interest in technology are welcome to apply
  • Excellent analytical skills and a structured approach to resolving technical issues
  • Knowledge of Salesforce or a ticketing system is a plus
  • Curiosity and willingness to learn new technologies
  • Solution-oriented mindset and proactive approach
  • Clear, calm, and professional communication skills
  • Very good command of French and Dutch
  • Ability to communicate comfortably in English in an international working environment

Benefits

Comp & perks
  • Group insurance and hospitalization insurance
  • Meal vouchers
  • Remote work opportunities
  • More than 20 days of statutory leave
  • 12 additional working-time reduction days (RTT)
  • A high degree of autonomy in the role
  • Close collaboration with the international group
  • Warm and informal culture
  • Personal development encouraged