Vaillant Group

IT Support

• Support installers and end customers in using connected solutions
• Serve as the first point of contact for installers, technicians, and end customers
• Help users get the most out of smart and connected solutions
• Identify connectivity issues
• Guide users through the configuration of devices, internet connections, applications, and cloud platforms
• Manage technical cases from start to finish via the ticketing system
• Ensure clear, professional, and proactive communication with all stakeholders
• Collaborate with experienced specialists and internal experts to resolve complex technical issues
• Identify recurring challenges and share insights to improve products, processes, and services
• Provide a positive customer experience by phone, through digital channels, or via tickets

Explore Technical Helpdesk Expert, Connectivity at Vaillant Group. Review requirements and application details.

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Technical Helpdesk Expert, Connectivity