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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in preventive maintenance, troubleshooting, and customer support for Vaisala products and services, with a strong focus on effective communication and documentation. Possesses a solid foundation in electronics or electrical engineering, complemented by hands-on field service experience.
Highest-signal resume keywords
Preventive MaintenanceTroubleshootingCustomer Relationship ManagementTechnical DocumentationField Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CalibrationTestingProgrammingParts ExchangeBasic InstallationRepairSystem ModificationsSoftware UpgradesTechnical SupportCustomer Training
Soft Skills
Effective Interpersonal SkillsJudgment in CollaborationAptitude for Learning Technical Concepts
Tools & Technologies
Road/Runway Weather Information SystemsWeather RadarsUpper Atmosphere SoundingsThunderstorm/Lightning Systems
Certifications & Qualifications
Associate’s Degree in ElectronicsElectrical EngineeringAdvanced Technical Certifications
Industry Keywords
Field ServiceCustomer SupportService ContractsTechnical Service ActivitiesEngineering Change Orders
About the role
Key responsibilities & impact- Perform preventive and scheduled maintenance, troubleshooting, calibration, testing, programming, parts exchange, basic installation, and repair
- Assist colleagues and supervisors with advanced technical service activities
- Manage delivery of Vaisala products and services within assigned projects or service contracts
- Analyze customer requirements and installed base, and perform or recommend repairs, replacements, or corrective actions
- Provide end-user support and resolve escalated customer tickets
- Interact with customers on site, by phone, and by videoconference
- Provide customer training, and plan and schedule work
- Implement system modifications, engineering change orders, and software upgrades
- Prepare site visit reports, customer service advisory reports, configuration and test documentation, certifications, training documentation, and support documentation
Requirements
What you’ll need- Associate’s degree in electronics, electrical engineering, or another related field, or advanced technical certifications and 2+ years of field service experience required
- Equivalent combination of education and experience in a technical support professional role will be considered
- Current U.S. Passport
- Willingness to travel domestically and internationally, targeting 85% of the time annually
- Currently eligible to work in the U.S.
- Successful completion of a background check prior to an offer
- Successful completion of a Fit For Duty assessment, including physical, hearing, and drug tests, prior to employment
- Effective interpersonal skills
- Judgment when collaborating with internal and external organizations, including service partners
- Customer relationship management skills
- Professional documentation skills
- Aptitude for learning technical concepts and tools
- Willingness to learn or knowledge of science-based applications such as Road/Runway Weather Information Systems, renewable energy, weather radars, upper atmosphere soundings, and thunderstorm/lightning systems
Benefits
Comp & perks- Health, dental, and vision insurance
- Flexible spending accounts
- Company-paid life insurance
- Long- and short-term disability
- 401(k) plan with company match
- Voluntary benefits programs
- Employee Assistance Programs
- Tuition reimbursement
- Holiday pay
- Generous paid time off plan
- Occasional work-from-home days