Service Specialist

Vaisala

. Support VIM China’s Order to Cash process for service-related and selected sales-related orders, including order entry, confirmation, delivery follow-up, billing readiness, invoicing support, and order closure .

Posted 9/21/2026full-timeBeijing • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in order management, customer care, and service operations, with a strong focus on data accuracy, timely follow-up, and effective coordination among cross-functional teams. Proficient in managing service-related processes, including Care Agreement renewals and calibration service coordination.

Highest-signal resume keywords

Order ManagementCustomer CareService OperationsCRM and ERP ToolsCross-Functional Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryBilling ReadinessInvoicing SupportService Contract ManagementCalibration Service Coordination

Soft Skills

Detail-OrientedTime ManagementProblem-SolvingCustomer-Oriented MindsetStrong Communication Skills

Tools & Technologies

SAPSalesforceCPQSAC

Industry Keywords

Care AgreementRenewal ManagementService DeliveryOperational CoordinationData Quality Improvement

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support VIM China’s Order to Cash process for service-related and selected sales-related orders, including order entry, confirmation, delivery follow-up, billing readiness, invoicing support, and order closure
Ensure order data is accurate and follow up pending actions for timely and compliant order execution
Manage daily service order cases and activities, including order creation, coordination, status tracking, follow-up, and closure
Support repair, calibration, maintenance, and other service-related processes
Maintain Care Agreement information and support agreement setup, updates, tracking, and renewal preparation
Track upcoming renewals and coordinate timely renewal actions and order preparation
Maintain customer calibration plans based on installed base, service history, customer requirements, and Care Agreement coverage
Track upcoming, overdue, and recurring calibration needs and coordinate schedules and requirements
Provide backup support for sales orders, service orders, Care orders, Circular orders, and service contract-related order processes
Act as an operational coordination point among Inside Sales Engineers, Sales, Customers, Service Delivery, Service BD, Logistics, Finance, Operations, and other stakeholders
Support smooth handover from Leads to Quote to Order to Cash
Contribute to reporting, KPI follow-up, data-quality improvement, process improvement, and business continuity

Requirements

What you’ll need

Relevant experience in order management, customer care, service operations, sales support, contract management, renewal management, or similar operational roles
Hands-on experience in sales orders, service orders, service contracts, Care Agreement renewals, Circular orders, or calibration service coordination is preferred
Familiarity with CRM and ERP tools such as SAP, Salesforce, CPQ, SAC, or similar systems is preferred
Strong coordination skills and ability to work effectively with cross-functional stakeholders
Detail-oriented, structured, and reliable, with strong ownership of data accuracy, order quality, and timely follow-up
Good prioritization, time management, and problem-solving skills, with ability to manage multiple tasks in parallel
Customer-oriented mindset, with clear understanding of the Customer Care role in VIM China
Good written communication skills in both Chinese and English; daily communication in English spoken
High level of integrity and ability to make decisions in line with Vaisala’s values
Willingness to learn Vaisala products, services, Care Agreement models, calibration processes, installed base management, and internal service processes
A bachelor’s degree or equivalent education is preferred
Relevant education in business administration, international trade, supply chain, customer service, engineering, or a related field is considered an advantage
Equivalent practical experience in order management, customer care, service operations, or contract management may also be considered