HR Manager – VA Retention, Performance & Culture

Valatam

. Develop and execute strategies to improve VA retention, reduce preventable turnover, and monitor retention KPIs and early warning signs .

Posted 10/15/2026full-timeRemote • Nicaragua, Ecuador, Colombia, Brazil, Peru, VenezuelaMid-LevelSenior💰 $2,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR strategies focused on retention, employee relations, and performance management, with a strong emphasis on data analysis and actionable insights. Proven leadership in managing HR processes, policies, and team development to enhance organizational effectiveness.

Highest-signal resume keywords

HR Strategy DevelopmentEmployee Retention ManagementPerformance Improvement PlansData Analysis and ReportingTeam Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR Policies DevelopmentKPI EstablishmentSatisfaction Survey DesignConflict ResolutionPerformance Management

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsProblem-Solving SkillsStakeholder Management

Tools & Technologies

HR ToolsWorkflow Automation

Industry Keywords

Staffing IndustryBPOOutsourcingPeople ManagementEmployee Relations

About the role

Key responsibilities & impact

Develop and execute strategies to improve VA retention, reduce preventable turnover, and monitor retention KPIs and early warning signs
Analyze resignations, client-requested replacements, and turnover causes to identify improvement opportunities
Design and run satisfaction surveys and feedback mechanisms, and implement action plans for recurring concerns
Lead, coach, and hold the HR team through one-on-ones, performance reviews, and clear KPIs
Oversee VA performance concerns and client feedback, including Performance Improvement Plans (PIPs) and timely follow-up
Ensure timely resolution of VA complaints, concerns, and requests
Prepare and present HR reports with actionable insights, and develop HR strategies aligned with company objectives
Develop, update, and enforce HR policies, SOPs, and procedures, and oversee disciplinary matters and compliance with company policies
Oversee VA onboarding and offboarding, HR records, and compensation and benefits administration
Lead VA engagement, recognition, culture, and volunteering initiatives
Optimize HR processes, tools, and workflows, identifying opportunities to standardize and automate
Perform other related tasks as needed

Requirements

What you’ll need

Fluent in English (C1/C2)
3–5 years of experience in HR, People Management, Employee Relations, or related fields, including at least 2 years in a leadership role
Experience in the Staffing, BPO, or Outsourcing industry is preferred
Bachelor’s degree in Psychology, Human Resources, Business Administration, or a related field is preferred
Strong analytical skills to translate HR data and trends into actionable retention and satisfaction initiatives
Proven ability to lead teams, establish KPIs, drive accountability, and achieve measurable results
Experience managing employee satisfaction, retention, performance improvement plans, and conflict resolution
Excellent interpersonal, communication, and stakeholder management skills
Strong organizational, problem-solving, prioritization, and follow-through skills
Applications and résumés must be submitted entirely in English

Benefits

Comp & perks

Paid time off
Performance bonuses
Monthly medical insurance stipend after meeting eligibility criteria
Birthday bonuses
Work-anniversary bonuses
Gym and wellness allowance
Unlimited online fitness classes
Company events and Christmas celebrations
Fully remote role
Direct exposure to senior leadership