Valatam

Growth Marketing

• Develop and execute scalable sales strategies to acquire new clients, grow revenue, and achieve company targets
• Build upselling and cross-selling strategies to expand existing accounts and grow clients into larger teams
• Own growth strategy and team accountability across new sales, client retention, and account expansion
• Develop profitable sales channels and outbound prospecting systems that generate qualified discovery calls
• Optimize and document sales processes from qualification and discovery through proposals, negotiation, and closing
• Strengthen account management, customer feedback, and engagement to reduce churn and increase upsells
• Set team targets and scorecards, monitor conversion and acquisition costs, and report insights to leadership
• Coach, hire, and develop Sales, BDR, and Account Management teams through clear expectations and ongoing training
• Own HubSpot adoption, pipeline accuracy, activity tracking, and reliable forecasting
• Build industry relationships and represent Valatam at occasional U.S. conferences and networking events
• Lead other growth-related initiatives supporting company goals
• Report to the COO

Growth Manager – Sales, Client Expansion

People Operations

• Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports
• Identify performance risks, analyze root causes, and implement timely improvement plans
• Conduct regular check-ins and coaching sessions
• Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement
• Validate undertime and overtime data for accurate, timely submission to Finance
• Partner with Account Management to align VA performance with client expectations and address concerns
• Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends
• Support VA engagement, recognition, development, and retention initiatives
• Contribute to broader HR programs, new-hire training, and administrative projects
• Perform other related tasks as needed

Growth Manager – Sales, Client Expansion

People Operations Associate – Performance