People Operations Associate – Performance

Valatam

. Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports .

Posted 9/15/2026full-timeRemote • EcuadorJuniorMid-Level💰 $950 - $1,100 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in performance monitoring, people management, and productivity coordination, with a strong focus on KPI tracking and effective communication. Proficient in utilizing time-tracking tools and collaboration software to enhance team engagement and operational efficiency.

Highest-signal resume keywords

Fluent In English (C1/C2)Fluent In SpanishPeople Management ExperienceKPI Tracking ExperienceProficient In Google Workspace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MonitoringKPI TrackingProductivity CoordinationAttendance ManagementService Quality Analysis

Soft Skills

Excellent Interpersonal SkillsCoaching SkillsExcellent CommunicationAttention To Detail

Tools & Technologies

Google WorkspaceMicrosoft OfficeAsanaNotionTrelloTime-Tracking Tools

Certifications & Qualifications

Bachelor's DegreeAssociate's Degree

Industry Keywords

VA Performance ManagementAccount ManagementHR CoordinationEmployee EngagementOperational Needs

About the role

Key responsibilities & impact

Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports
Identify performance risks, analyze root causes, and implement timely improvement plans
Conduct regular check-ins and coaching sessions
Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement
Validate undertime and overtime data for accurate, timely submission to Finance
Partner with Account Management to align VA performance with client expectations and address concerns
Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends
Support VA engagement, recognition, development, and retention initiatives
Contribute to broader HR programs, new-hire training, and administrative projects
Perform other related tasks as needed

Requirements

What you’ll need

Fluent in English (C1/C2) and Spanish
2–3 years of experience in people management, Account management, HR Workforce or productivity coordination, or similar
Experience tracking KPIs, productivity, attendance, deliverables, or service quality
Proficient in Google Workspace and Microsoft Office
Experience with Asana, Notion, Trello, or similar tools is a plus
Experience with time-tracking tools is a plus
Excellent interpersonal and coaching skills, with the ability to give constructive feedback
Excellent communication and attention to detail
Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
Bachelor's or Associate's degree preferred

Benefits

Comp & perks

Paid time off
Performance bonuses
Monthly medical insurance stipend after meeting eligibility criteria
Birthday bonuses
Work-anniversary bonuses
Gym and wellness allowance
Unlimited online fitness classes
Company events
Christmas celebrations