Shuttle Service Dispatcher

Valet Park of America

. Coordinate and report on shuttle operations to ensure safe, efficient, on-time, and excellent passenger transportation service .

Posted 10/3/2026full-timeSyracuse • New York • United StatesMid-LevelSenior💰 $19 - $21 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating shuttle operations, ensuring safety and efficiency in passenger transportation. Proficient in GPS tracking, dispatch software, and effective communication to manage schedules and respond to customer inquiries.

Highest-signal resume keywords

GPS TrackingDispatch SoftwareScheduling SoftwareVehicle Camera SystemsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Shuttle Operations CoordinationVehicle Maintenance InspectionSchedule Review and EditingDriver Log ReviewPerformance Reporting

Soft Skills

Active ListeningCalm Decision-MakingVerbal CommunicationWritten CommunicationMultitasking

Tools & Technologies

Two-Way RadioDispatch SoftwareGPS SystemsOffice ProgramsMapping Programs

Certifications & Qualifications

Associate's Degree in Business AdministrationBachelor's Degree in Business Administration

Industry Keywords

Passenger TransportationCustomer Complaints DocumentationEmergency Response CoordinationTraffic Delay ReportingGeographical Area Knowledge

About the role

Key responsibilities & impact

Coordinate and report on shuttle operations to ensure safe, efficient, on-time, and excellent passenger transportation service
Check vehicle maintenance/inspection status and coordinate pickup and delivery
Review and edit schedules in coordination with management
Ensure drivers have proper uniforms, vehicles, program logins, and shift instructions
Coordinate shuttle cleaners' daily tasks
Track vehicle locations using GPS or radio logs
Assist passengers with ride requests and shuttle tracking
Maintain contact with drivers via two-way radio, phone, or dispatch software
Document and research customer complaints
Call locations to verify staff are onsite
Report traffic delays, accidents, breakdowns, passenger inquiries, and coordinate emergency responses
Complete and email daily, weekly, and monthly reports
Review and enter driver hours into payroll and track vehicle maintenance
Review driver logs for completeness and accuracy
Review vehicle camera footage, track employee safety records, and create performance reports
Perform other related duties as assigned

Requirements

What you’ll need

Clear speaking voice and strong active listening skills
Ability to handle multiple live feeds, calls, and schedule updates simultaneously
Familiarity with GPS tracking, dispatch software, scheduling software, vehicle camera systems, and basic office programs
Calm decision-making during high-stress situations
Excellent verbal and written communication skills
Basic understanding of the geographical area and mapping programs for efficient routing
Associate's or bachelor's degree in business administration, or high school diploma/equivalent with prior customer service or transportation experience preferred
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times