Valet Park of America

Dispatcher

• Coordinate and report on shuttle operations to ensure safe, efficient, on-time, and excellent passenger transportation service
• Check vehicle maintenance/inspection status and coordinate pickup and delivery
• Review and edit schedules in coordination with management
• Ensure drivers have proper uniforms, vehicles, program logins, and shift instructions
• Coordinate shuttle cleaners' daily tasks
• Track vehicle locations using GPS or radio logs
• Assist passengers with ride requests and shuttle tracking
• Maintain contact with drivers via two-way radio, phone, or dispatch software
• Document and research customer complaints
• Call locations to verify staff are onsite
• Report traffic delays, accidents, breakdowns, passenger inquiries, and coordinate emergency responses
• Complete and email daily, weekly, and monthly reports
• Review and enter driver hours into payroll and track vehicle maintenance
• Review driver logs for completeness and accuracy
• Review vehicle camera footage, track employee safety records, and create performance reports
• Perform other related duties as assigned

Shuttle Service Dispatcher