Order Management Specialist

Validity Inc.

. Monitor the quality of incoming profiles in the iDsource online management system .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing high-volume profile processing and quality assurance tasks. Proficient in utilizing management systems and adapting to software tools for efficient workflow.

Highest-signal resume keywords

Quality Reporting Tools DevelopmentBackground-Check Services ReviewClient CommunicationHigh-Volume Profile ProcessingDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Profile ManagementQuality AssuranceData ProcessingError IdentificationBatch Imports

Soft Skills

Customer ServiceEffective CommunicationTeam CollaborationProfessionalismAdaptability

Tools & Technologies

IDsource Management SystemCompliance Automation Software

Industry Keywords

Profile ReviewService AlertsCredit ReportsJurisdiction ResearchSurcharge Orders

About the role

Key responsibilities & impact

Monitor the quality of incoming profiles in the iDsource online management system
Develop quality reporting tools and processes for quality and performance improvement
Process all new profile requests, including service alerts, drafts, and profiles marked for follow-up
Review identifying information and order appropriate background-check services
Unlock applications in compliance automation software for profile resubmissions
Update order status notes and communicate with clients when additional information is required
Maintain account review and processing notes
Monitor profiles in Final Profile Review status and make service adjustments before completion
Review credit reports for matching names and identifiers and identify errors
Review database orders to identify jurisdictions requiring additional research
Follow special client instructions to complete profiles
Prepare and submit batch imports for re-checks and other high-volume requests
Review surname surcharge orders for accurate processing and invoicing
Provide internal and external client service and collaborate on solutions
Contribute as an effective team member to the success of the company
Serve as a subject-matter resource, participate in training, and guide teammates
Perform other duties as assigned

Requirements

What you’ll need

Candidates must live in either Kansas or Missouri
Minimum of a high school diploma
Exemplary customer service skills with internal team members, clients, and vendors
Concise and effective written and verbal communication skills
Software savvy and technically adaptable
Comfort with repetitive tasks and an eye for detail in a high-volume, deadline-driven environment
Ability to absorb procedures quickly
Maintain the utmost level of professionalism
Keen eye for innovation and efficiency

Benefits

Comp & perks

Flexible PTO
401K plus matching
Comprehensive benefits plan
Paid volunteer hours
Fun and challenging work environment
Professional growth and company-specific training
Remote/work-from-home arrangement